What are the responsibilities and job description for the Senior IT Specialist position at MicroDental and Modern Dental Laboratories?

Job Description

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Sr. IT Specialist with working experience with several operating systems and software applications to join our talented team on-site in Livermore, California.

Our Company has the following to offer :

Excellent compensation plan with benefits including medical, dental, life insurance, short / long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Key Skills and Requirements :

Working experience / expertise with Azure Active Directory (AD) administration

Expertise in IT security protocols, firewalls, and threat management.

Experience with Exchange calendar / shared folder permissions and delegation

Ability to create queries and manage user accounts

Configure and support email migrations, user profiles, and mailboxes.

Proficient in PowerShell, VB Script, Perl, Python, Shell

Virtual environment experience, especially VMWare

Skills to regularly test backups and verify data integrity to ensure successful recovery.

Experience with Windows Server 2012R2, 2016, and 2019

Responsibilities :

Provide onsite and remote technical support to end users

Assist in creating and maintaining departmental procedures, workflows and metrics to optimize departmental efficiency

Provide Active Directory support for users, security and distribution groups

Troubleshoot and resolve escalated Help Desk issues relating to MS O365 and dental applications and software systems

Troubleshoot EMC Avamar backup solutions

All other duties as assigned or as otherwise required

Qualifications :

Minimum of 6 years’ experience working in an IT or Sr. IT Specialist position required

Clear and effective communicator with the ability to present technical information

Familiarity with troubleshooting user access, mail flow issues, and office 365 performance

Detail-oriented, organized and thorough while creatively finding solutions to problems and optimizing processes

Bachelor’s degree in IT / computer science or equivalent working experience

All new hires will be required to pass our standard employee background check

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity / Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Job Type : Full-time

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