What are the responsibilities and job description for the IT Helpdesk Technician position at Micrologic Associates?
At Micrologic Associates, we provide top notch products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.
Micrologic is seeking a qualified IT Helpdesk Technician to add to our team of dedicated, trusted, experienced & professional personnel. The IT Helpdesk Technician will be an integral part of the Technical Support team.
Essential Job Functions Include:
- Willingness to work overtime and a rotational weekly schedule (Hours vary). Service calls must be completed regardless of your personal schedule.
- Technical and product support
- Diagnosis and repair of computer hardware, and remote customer support
- Ability to instruct system users of all levels of computer skill sets.
- Being customer service / technically oriented with an ability to learn product line quickly.
- Working independently and providing status reports to managers
- Responding to customers in a timely manner
- Ability to maintain calm in stressful situations
Skills & Knowledge:
- Technical background and customer support experience required.
- Must have basic computer and networking skills.
- Heavy phone use requiring good communication skills.
- Possess an aptitude for, and interest in learning new technologies
- Must have a neat appearance, and be well organized with ability to multitask.
Compensation:
- Salary is commensurate with experience.
- Benefits are available after 90 days of employment.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- What are you salary expectations?
Experience:
- Help desk: 1 year (Required)
Ability to Commute:
- Parsippany, NJ 07054 (Required)
Work Location: In person
Salary : $23
