Inside Sales Representative

CEME Americas is part of a multinational Italian group, CEME SPA, with HQ in Northern Italy and manufacturing locations in five countries: Italy, Ireland, Hungary, China, Mexico, and the U.S. The Group is owned by a Private Equity Fund. CEME is a global leader in developing solutions for a broad range of industrial applications. Combining innovative manufacturing processes with consultative solutions, we support the world's best-known brands. If you are detail-oriented and dependable and desire to work as part of a team, our Inside Sales Representative role could be for you!  

KEY RESPONSIBILITIES:

• Ensure individual accountability to revenue and margin targets.
• Improving accounts receivables and inventory by aligning processes with best practices & and increasing accountability.
• Achieve financial targets for the assigned customers and market.
• Responsible for supporting the sales department while processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
• Communicates lead times and all relative information to customers by telephone or e-mail and coordinates with other departments on executing purchase orders, delivery information, and technical service. 
• Collaborates with other stakeholders to assist in evaluating and recommending policies and procedures related to order processing and customer complaints.  
• Handles customer complaints and assists customers with questions about the company’s billing statements, products, or other concerns.

INITIATIVES/PROJECTS/METRICS:

• Forecasting and managing customer forecasts and pricing.  
• Support the assigned outside sales team to achieve $XX M in new orders per year. This performance indicator will be measured periodically through Opportunities and Projects – 
• Support the assigned outside sales team in the application of proper discounting methods and supplier price negotiation.
• Qualify Sales Leads from websites, industry databases, or other sources. and enter new opportunities in the business system. 
• Making the initial customer contact within 24 hours of lead age. Follow up to convert or unqualify leads within 2 days.
• Complete customer quotes assigned by Outside Sales 24 hours before the due date for review with the Outside Sales Representative
• Follow up every quote created with customer phone calls and log an unplanned activity with relevant comments, unless advised by Outside sales to an exception. Conduct initial follow-up within 48 hours from the quote due date and recurring follow-up phone calls within 5 business days
• Builds influential customer relationships and provides excellent service by responding quickly and accurately to customer and field sales inquiries.
• Collects new data and maintains comprehensive historical data; analyzes all data and communicates relative information and recommendations to management that could impact future planning.
• Support customer projects/initiatives by working with cross-functional teams to project completion and customer satisfaction.
• Manages CRM for Leads and Opportunities for an assigned customer base.
• Provide feedback and contribute to developing sales/customer service processes and best practices.
• Assists in resolving credit matters.  Verifies proper approval of customer credits and debits to ensure timely processing.  Works with Finance to research and resolve misapplied payments.
• Participates in a team approach to selling to key accounts in which all personnel work as a cohesive group dedicated to increasing sales through customer satisfaction.

ADDITIONAL FUNCTIONS

• Increase productivity through improving sales skill sets, tools, and processes.
• Gain knowledge and understanding of the complete company product line.
• Provide on-the-job training for new employees.
• Recommends and implements process improvements to increase productivity and/or eliminate waste.
• Attend customer events such as site visits. 
• Promote healthy cross-functional communication between all internal associated stakeholders (territory team members) to ensure excellent customer experience.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Three to five years of customer service experience in sales within a manufacturing environment preferred or an equivalent combination of education and experience
• Associate degree in a technical field, Business Administration, or related field preferred
• Knowledge of ERP/MRP/CRM systems
• Good oral and written communication skills
• Excellent customer service skills with a focus on quality and detail
• Strong analytical and problem-solving skills
• Strong planning and organizational skills with the ability to manage multiple priorities
• Advanced knowledge of Microsoft Office tools
• Self-motivated with a proven ability to work independently as well as in a team environment 
• Regular and reliable attendance.
• Must have the authorization to work in the United States of America and have lawful access to controlled technology as required for this position.

PHYSICAL REQUIREMENTS

• Lift and carry up to 25 pounds occasionally
• Regularly works in an office setting
• Frequently required to stand; and communicate with internal and external stakeholders. 
• Must be able to work in front of a computer and use a telephone for a large portion of the day.

COMPENSATION RANGE

• This position is eligible to participate in the local annual bonus plan. 
• This position is also eligible for our comprehensive U.S. benefit offerings, which include Health benefits, 401(k) retirement savings program with company match, etc., and eligible for two weeks of vacation, pro-rated