What are the responsibilities and job description for the Inside Sales and Service Representative position at MicroReplay?
Job Overview
We are seeking a motivated and results-driven Inside Sales Customer Service Representative to join our dynamic team. In this role, you will be responsible for answering phones and emails from exsisting customers , sending quotes, asking questions, following up on orders, understanding their needs, and providing tailored solutions that meet their requirements. Your ability to effectively communicate and build relationships will be crucial in driving sales growth and enhancing customer satisfaction.
Duties
- Answer emails form existing clients and expand product lines
- Utilize software tools, including Hubspot, to manage customer interactions and track order and activities.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with the sales team to develop strategies for penetrating new markets and expanding existing accounts.
- Engage in technical sales discussions, demonstrating a clear understanding of our products and services.
- Negotiate terms and close sales effectively while maintaining a focus on customer satisfaction.
- Participate in telemarketing campaigns to promote new products and services.
- Maintain accurate records of customer interactions and follow up on leads in a timely manner.
Qualifications
- Proven experience in inside sales or related fields, with a strong emphasis on outbound calling.
- Familiarity with software tools used in sales processes; experience with Salesforce is a plus.
- Excellent customer service skills with the ability to build rapport quickly.
- Strong understanding of market trends and the competitive landscape in technology sales.
- Ability to engage in collaboration sales efforts with team members to achieve common goals.
- Demonstrated negotiation skills with a focus on achieving win-win outcomes for both the company and customers.
- Previous experience in telemarketing or technical sales is highly desirable.
Join us as an Inside Sales Service Representative where your skills will contribute to our success while you grow your career in a supportive environment!
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Supplemental Pay:
- Bonus opportunities
- Performance bonus
Work Location: In person
Salary : $55,000 - $60,000