What are the responsibilities and job description for the Customer Experience Program Management Specialist position at Microsoft Innovation Center?
Overview
As Microsoft continues to push the boundaries of AI, we are looking for passionate individuals to work with us on new strategic efforts. Microsoft 365 Copilot is a groundbreaking productivity tool that leverages the power of large language models, the Microsoft Graph, and the web to drive unparalleled creativity and transform productivity in the enterprise.
We are a small team that is advancing the state of the art of models across M365 Copilot Chat and AI Agents. We are seeking a Customer Experience Program Management Specialist to help provide solutions that align this new technology with customer business goals – a s the alignment of these solutions will allow our customers and their users to achieve more.
As a Customer Experience Program Management Specialist , you will help facilitate our strategy by gathering customer insights, developing experiences and methods to reduce customer friction in product adoption, partnering with cross-functional members of the organization to align customer feedback with product improvements , engage directly with customers to communicate product features and enhancements, and more . You will be a member of a team that operate s in a critical cross-functional role within our organization. You will be asked to partner with product, engineering, design, research, marketing, and sales – ensuring that customer insights are an influencing factor in the development of our overall product strategy and roadmap .
Our team values collaboration, craftsmanship, and continuous learning. As a member of the team, you will be able to shape and grow a positive and productive program management culture.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Required Qualifications
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
As Microsoft continues to push the boundaries of AI, we are looking for passionate individuals to work with us on new strategic efforts. Microsoft 365 Copilot is a groundbreaking productivity tool that leverages the power of large language models, the Microsoft Graph, and the web to drive unparalleled creativity and transform productivity in the enterprise.
We are a small team that is advancing the state of the art of models across M365 Copilot Chat and AI Agents. We are seeking a Customer Experience Program Management Specialist to help provide solutions that align this new technology with customer business goals – a s the alignment of these solutions will allow our customers and their users to achieve more.
As a Customer Experience Program Management Specialist , you will help facilitate our strategy by gathering customer insights, developing experiences and methods to reduce customer friction in product adoption, partnering with cross-functional members of the organization to align customer feedback with product improvements , engage directly with customers to communicate product features and enhancements, and more . You will be a member of a team that operate s in a critical cross-functional role within our organization. You will be asked to partner with product, engineering, design, research, marketing, and sales – ensuring that customer insights are an influencing factor in the development of our overall product strategy and roadmap .
Our team values collaboration, craftsmanship, and continuous learning. As a member of the team, you will be able to shape and grow a positive and productive program management culture.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- You will independently conduct customer research, advise colleagues on how to synthesize this feedback, and use your unique understanding to create and map Microsoft solutions to customer requirements.
- You will leverage insights from customers to develop new solutions and enhance existing products and services.
- You will contribute to the development of training content by conducting internal learning sessions and creating best practices, enabling teams to expedite customer acceleration and integration.
- You will help close deals by providing Engineering and Sales teams with relevant client background. You will also determine if customers have met conditions of success, rescope and revaluate projects, and assess customer satisfaction.
Required Qualifications
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4 years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- Experience engaging directly with customers, and translating insights gathered into product and technical roadmap recommendations, including prioritization.
- Experience leading or partnering with sales organization on deal closure through dedicated product evangelism and demonstration.
- Experience working across organizations within the corporation to drive consensus and efficiencies to maximize impact at external facing events and product presentations.
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6 years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8 years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Salary : $117,200 - $229,200
