Group Manager – Cloud Operations

Overview

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work .

At Microsoft’s Americas Operations Center we have a passion for customers, partners, and technology . The Cloud Service Operations Team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of discounting , subscription management, credit transactions and fulfilment of customer obligations for our most strategic accounts.

The role of Group Manager – C loud Operations is responsible for leading a high performing team dedicated to optimizing and scaling the processes and policies that underpin how we review and compensate customers for cloud service incidents . You will be expected to build a robust , repeatable, and scalable framework to handle all cloud service revenue adjustments . You will be joining a fast-paced team that is focused on results, works together to solve problems, and is committed to developing people . This role will collaborate with Transact Services, launch teams, Process leaders, and other key business partners across finance, compliance, and engineering to deliver best in class execution excellence through robust, compliant processes .

The ideal candidate is comfortable working in a highly matrixed, multinational organization, exhibits outstanding planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvements , and has a customer obsession and compliance focus.

Responsibilities

• Accountable to lead a successful team that lives the Microsoft culture and values
• Attract, develop, and retain a diverse and high performing team that consistently produces value for the business.
• Build and scale processes and capabilities to enable the future growth of Cloud products.
• Protect the business, ensuring priority is given to compliant, accurate transactions
• Ability to establish and maintain key stakeholder relationships at senior levels across the business, including Finance, Compliance and Engineering.
• I nfluence key business partners to deliver optimum solutions for customers and for Microsoft.
• Collaborate with other members of Americas and International Operations to deliver transaction services to customers, partners and internal field sellers promoting an end-to-end view and seamless experience.
• Create and deliver performance metrics and scorecards representing the state of business.
• Organizational leader that accelerates and delivers business transformation for Cloud Transact.
• Drive continuous process improvements via analysis and identification of opportunities with a global consideration.
• Driving cross organization initiatives and contributing more broadly than core functional responsibilities.
  
  

You are a Strategic and Tactical guru!

• You can manage the urgent day-to-day demands .
• You are excited about managing your team .
• Y ou don't mind handling the one-off short-term answers .
• You are willing to roll up your sleeves to help get the job done .
• You are also strategic about longer-term needs .
• Passionate about developing people .
• You see the big picture - Visionary at long term process improvement and looking End to End (E2E) across the business and stakeholder groups .
  
  

Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6 years work experience in program management, process management, process improvement
• OR equivalent experience.
  

Preferred Qualifications

• Master’s Degree or MBA
• Demonstrated change & project management skills.
• Experience working with Azure usage data .
• Demonstrated excellence in thought leadership, innovation, and execution management; ability to influence without authority.
• Familiarity with Volume Licensing business model.
• Familiarity with cloud subscription business models.
• Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.
• Exceptional attention to detail and analytical problem solving, with judgement to make decisions in ambiguous situations.
• Excellent communication skills with ability build relationships and influence individuals at all levels.
• Understanding of Microsoft’s cloud offerings.
• Experience working in a fast-paced international environment, managing stakeholders, processes and collaborating with diverse teams across multiple time zones and cultures for shared outcomes.
• Adept in Process Design and Execution.
• Able to work in a pressured environment to tight deadlines when required .
• Highly self-motivated and able to work effectively with virtual teams and flexible in a dynamic business environment.
  
  

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until March 14th, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.