What are the responsibilities and job description for the Senior UX Researcher position at Microsoft Power Platform Community?
Overview
Within Microsoft’s Business & Industry Copilot (BIC), we are constantly pushing the boundaries of what an AI-first business application can be and delivering immediate impact to users and customers to transform their day-to-day work with AI. Our research studio plays a critical role in building immersive and meaningful experiences that address users’ jobs-to-be-done in our products.
As a Senior UX Researcher , you will be driving high priority UX research programs for our Microsoft Sales Experience (MSX) team in the business applications division. MSX is a comprehensive and integrated solution built on Dynamics that supports the capture and progression of customer engagements, sales interactions, forecasted revenue, and expected revenue. It provides one central source of business-to-business sales activity, making it easier to track and manage opportunities . The team's mission is to transform seller experiences by leveraging AI and automation, enabling timely and personalized interactions that drive revenue growth and improve customer satisfaction.
At Microsoft, we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our BIC UXR team is charged with crafting solutions that transform the way business users are working by allowing them to focus on building lasting relationships with customers, empowering them to take data driven actions, and optimizing their time for impact. For this, we’re leveraging modern design paradigms as well as the latest AI capabilities, all with a steadfast commitment to customer privacy and Responsible AI. Our success requires a deep understanding of our enterprise users and an ability to transform data-driven insights into relentlessly simple, intuitive, and human-centered experiences: This is where you come in!
Responsibilities
You will drive human-centered strategy and execute high priority projects aimed at product innovation and development , to ensure that critical decisions are data-informed and tied to key learnings. Working with product partners, you will drive short and long-term research plans to fill in knowledge gaps, identify risks , and inform product decisions .
Your primary job is to advocate for our users and turn their needs into reality by helping the product team understand what would make a user’s experience more useful, valuable, and delightful . You will be a part of a high performing user research team where community of practice and learning from one another keeps everyone supported while working at a fast pace. In addition, you’ll be joining Microsoft’s larger community of researchers across the globe where we share best practices and celebrate our learning in annual conferences, publications, mentorship programs, and more.
Your Responsibilities Will Include
Required /Minimum Qualifications:
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until April 12, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#BICJobs; #BICStudios
Within Microsoft’s Business & Industry Copilot (BIC), we are constantly pushing the boundaries of what an AI-first business application can be and delivering immediate impact to users and customers to transform their day-to-day work with AI. Our research studio plays a critical role in building immersive and meaningful experiences that address users’ jobs-to-be-done in our products.
As a Senior UX Researcher , you will be driving high priority UX research programs for our Microsoft Sales Experience (MSX) team in the business applications division. MSX is a comprehensive and integrated solution built on Dynamics that supports the capture and progression of customer engagements, sales interactions, forecasted revenue, and expected revenue. It provides one central source of business-to-business sales activity, making it easier to track and manage opportunities . The team's mission is to transform seller experiences by leveraging AI and automation, enabling timely and personalized interactions that drive revenue growth and improve customer satisfaction.
At Microsoft, we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our BIC UXR team is charged with crafting solutions that transform the way business users are working by allowing them to focus on building lasting relationships with customers, empowering them to take data driven actions, and optimizing their time for impact. For this, we’re leveraging modern design paradigms as well as the latest AI capabilities, all with a steadfast commitment to customer privacy and Responsible AI. Our success requires a deep understanding of our enterprise users and an ability to transform data-driven insights into relentlessly simple, intuitive, and human-centered experiences: This is where you come in!
Responsibilities
You will drive human-centered strategy and execute high priority projects aimed at product innovation and development , to ensure that critical decisions are data-informed and tied to key learnings. Working with product partners, you will drive short and long-term research plans to fill in knowledge gaps, identify risks , and inform product decisions .
Your primary job is to advocate for our users and turn their needs into reality by helping the product team understand what would make a user’s experience more useful, valuable, and delightful . You will be a part of a high performing user research team where community of practice and learning from one another keeps everyone supported while working at a fast pace. In addition, you’ll be joining Microsoft’s larger community of researchers across the globe where we share best practices and celebrate our learning in annual conferences, publications, mentorship programs, and more.
Your Responsibilities Will Include
- Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience.
- Leverage qualitative and quantitative data to synthesize and distill data across the division or the company into actionable insights.
- Partner with Design, Product Management and Engineering to deliver experiences that are simple, emotionally rewarding and that make employees, customers and partner’s lives better.
- Understand industry trends and connect with other Microsoft product teams to share and leverage insights across the company.
- Create actionable insights from your own research findings and by leveraging research done by others.
- Produce impactful artifacts generated from research findings which are visually rich and bring clarity to the space being studied.
- Communicate your findings in a clear, concise, and visual (when appropriate) manner to key stakeholders.
- Empower your stakeholders to make effective decisions and take action on research insights in a fast-paced, rapidly changing environment.
- Influence senior leadership with a persuasive data-driven stance on business opportunities and experience gaps.
Required /Minimum Qualifications:
- Bachelor's Degree in Human -Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4 years User Experience Research experience
- OR Master's Degree in Human -Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3 years User Experience Research experience
- OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1 years User Experience Research experience
- OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- 3 years of experience in foundational research (e.g., in-depth interviews, user journey mapping, persona development, diary studies, longitudinal studies, field/remote studies), evaluative research (e.g., concept value testing, usability studies, prototype testing, heuristic evaluations), and synthesis experience (e.g., literature reviews, top insights summaries) with demonstrated product impact.
- 3 years relevant domain experience within technology sector.
- Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence product design and direction.
- Demonstrated experience delivering projects and customer insights that resulted in product impact.
- Curiosity for learning new technologies and understanding the needs of users across a wide range of technical abilities.
- Effective collaboration skills across disciplines - Product Managment, Data Science, Engineering, and Product Design. Ability to partner on key goals and evolve the program based on feedback.
- Effective communication skills to convey complex ideas and insights across cross-disciplinary audiences, along with presentation, project management and process management skills.
- Experience generating and leveraging quantitative insights such as telemetry-based usage data and high-volume survey data.
- Understanding of trends in Artificial Intelligence (AI), and experience researching AI adoption and use.
- Deep understanding of user research tools like UserTesting , UserZoom, Dscout, Figma, Qualtrics and emerging AI research tools.
- Experience with enterprise product research.
- Experience in research methods impacting both product direction and detailed experience desig n.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until April 12, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#BICJobs; #BICStudios
Salary : $117,200 - $229,200
