What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Microtel Inn and Suites Charleston Wva?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a positive experience for our guests. As the first point of contact, the Front Desk Agent will handle various responsibilities, including guest check-ins and check-outs, managing reservations, and addressing guest inquiries. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to work in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations and maintain accurate records using hotel management software.
- Provide information about hotel services, local attractions, and events to enhance the guest experience.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Handle phone calls with professionalism, utilizing excellent phone etiquette.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Maintain a clean and organized front desk area while adhering to safety protocols.
Qualifications
- Previous experience in hospitality management or front desk operations is preferred.
- Bilingual candidates are highly desirable to accommodate diverse guests.
- Strong customer service skills with a focus on guest relations.
- Proficient in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude with a commitment to providing outstanding service in a dynamic environment.
- Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $11.50 - $12.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $12 - $12