What are the responsibilities and job description for the Front Desk Agent position at Microtel Inn & Suites By Wyndham?
Our Microtel Inn & Suites location in Clarksville, TN has an immediate need for Guest Service Representatives (Front Desk Staff) for 1st shifts(7am-3pm). This team member is crucial to the property’s success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels. Our GSR will manage our guests check-in and check-outs as well as be the first responder to any guest issues.
ALL APPLICANTS WILL BE INTERVIEWED!
If you are an upbeat, energetic people person with a passion for great customer service, apply today and help us make great happen!
The person selected for this role will have:
- 2 years of experience in a hands-on customer service role – preferably in a fast food, retail or hospitality environment.
- Computer efficiency
- Passion for customer service
- Strong ability to multitask and prioritize
- Problem identification and resolution skills
- Must be willing to work flexible hours and days / nights
- Applications are also Accepted in Person at:
Microtel Inn & Suites
241 holiday dr
Clarksville, Tn 37040
Responsibilities and Duties:
People Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.
Product Excellence: Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check in as outlined in the Customer Service Manual including:
- Guest registration, computing and collecting payment, and verification of credit card transactions
- Transmit and receive messages via telephone and fax machine
- Read and run various reports
- Make and confirm guest reservations
- Maintain records of assigned and available rooms
- Sort and rack incoming messages and mail
- Maintain cleanliness and appearance of front lobby
- Proactively recognize and address guest concerns
- Identify sales opportunities to increase revenue
- Report any safety and security issues that require attention
- Complete the Shift Checklist
Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities
Qualifications and Skills
The person selected for this role will have:
- 2 years of experience in a hands-on customer service role – preferably in a fast food, retail or hospitality environment.
- Computer efficiency
- Passion for customer service
- Strong ability to multitask and prioritize
- Problem identification and resolution skills
- Must be willing to work flexible hours and days / nights
Thank you,
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $11 - $12
