What are the responsibilities and job description for the Front Desk Agent position at Microtel Inn & Suites by Wyndham?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Operate phone systems to manage incoming calls and provide information.
- Maintain accurate records of guest information and reservations.
- Perform night audit duties as required, ensuring all financial transactions are processed correctly.
- Assist with concierge services, providing recommendations for local attractions and dining options.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
- Evening and Night shift employees are required to perform laundry services as part of their responsibilities.
- Night shift personnel is required to conduct a night audit.
Requirements
- Proven experience in customer service or hospitality roles is preferred.
- Familiarity with front desk operations in a hotel or resort setting is a plus.
- Strong phone etiquette skills and ability to communicate effectively with guests.
- Multilingual abilities are highly desirable to cater to diverse clientele.
- Excellent organizational skills with attention to detail.
- Ability to work flexible hours, including holidays, nights and weekends if necessary.
- A positive attitude and willingness to go above and beyond for guests.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Albuquerque, NM 87121 (Required)
Work Location: In person
Salary : $12 - $13
