Hotel Operations Manager

SUMMARY

To support the Hotel Manager in running his/her team in order to provide the promise to each customer, while maintaining a successful, profitable Hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Willingness to accept the most effective role
• Maintaining proper staffing levels within assigned departments
• Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs
• Ensures proper security of staff and guests
• Development of departmental budgets
• Controlling expenses
• Must be able to work all shifts
• P & L compliance
• Assist with sales calls
• Achieving occupancy goals
• Responsible for P & L, checkbook, and expense controls
• Oversight of Housekeeping, F & B, and one other department as directed by the General Manager
• Maintaining brand standards
• Keeping employee training current with corporate and brand standards
• Ensure complete guest satisfaction
• Provide direction to subordinates as necessary
• Ensure property standards are being maintained by identifying cleanliness and maintenance issues by proper use of inspection and maintenance request forms.
• Train and develop employees for promotional opportunities
• Other duties as specified by the General Manager on an "as needed" basis
• Must respond to voice mail messages within four business hours, and outgoing voice mail greeting must state that calls will be returned within four business hours

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be enthusiastic and energetic with a passion for hospitality

Minimum three years experience as an Operations Manager, Front Office Manager or Department Manager in a full or select service hotel environment with a major chain

Ability to read, write and speak English fluently

Proficiency in computers to include Microsoft Word, Excel and other hotel operating systems

Proven record of success with Quality Assurance reviews and Guest Satisfaction

Excellent oral and written communication skills

Thorough understanding of total hotel operations

COMMUNICATION SKILLS

REASONING ABILITY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lift up to thirty (30) pounds

Walking, bending, stretching, excessive standing and/or sitting

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some exposure to chemicals

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Hamburg, PA 19526 (Required)

Work Location: In person

Salary : $40,000