What are the responsibilities and job description for the Operations Manager position at Microtel Inn & Suites Lynchburg?
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Job description
Microtel Inn & Suites Lynchburg, you must have_ Hotel experience_. you must be flexible and willing to work all shifts if necessary. you will oversea day to day operations in all departments, help with HR and sales. you will check guest in and out and Drive our shuttle.
Summary:
Responsible for in-house sales, special client requests, local negotiated accounts, service experience on the front desk, along with supporting and training all front desk associates.
Essential Duties:
- Provide the highest quality of service to the guest at all times
- Check guests in and out efficiently and in a friendly manner.
- Handle guest mail and messages per established procedures.
- Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies.
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handles special requests.
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
- Maintain excellent rapport with guests and customers. Work closely with other departments to coordinate details, special requests and VIP Packages.
- Involvement in Community Activities and Hotel Programs
- Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market.
- Support and handle existing accounts through direct relationship and focus
- Attend any brand required training
- Have a thorough knowledge of emergency and security procedures.
- Support, mentor and train all front desk associates
- Assist in marketing effort by assisting in sales blitzes.
- Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies.
- Complete weekly front desk scheduling based on forecasted occupancy due on each Wednesday of the week
Job Type: Full-time
Salary: $16.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekend availability
Supplemental pay types:
Education:
- High school or equivalent (Preferred)
Experience:
- Hospitality:3 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $16 - $19