Housekeeper and Front Desk Agent

Overview
We are seeking a dedicated and friendly individual to join our team in providing exceptional customer service within the hospitality industry. We are offering a mixed part time role that will require hours as a front desk agent and housekeeper.

The ideal candidate will be the first point of contact for our guests, ensuring a welcoming atmosphere and efficient operations. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding service.

Responsibilities

• Greet and check-in guests with a warm and professional demeanor.
• Handle guest inquiries and resolve issues promptly and effectively.
• Manage reservations, cancellations, and modifications using hotel management software.
• Coordinate with housekeeping management to ensure rooms are clean and ready for guests.
• Maintain an organized front desk area, including managing paperwork and guest accounts.
• Assist with billing inquiries and process payments accurately.
• Provide information about local attractions, services, and amenities to enhance the guest experience.
• Collaborate with other departments to ensure seamless operations within the hotel.
• Perform thorough cleaning of guest rooms, hallways, and common areas to ensure high standards of cleanliness.
• Change bed linens, towels, and other amenities as needed.
• Dust and polish furniture, fixtures, and surfaces to maintain a welcoming atmosphere.
• Vacuum carpets and clean floors using appropriate cleaning equipment.
• Restock supplies in guest rooms and public areas as necessary.
• Report any maintenance issues or safety hazards to the housekeeping management team promptly.
• Adhere to all health and safety regulations while performing cleaning duties.
• Collaborate with other staff members to ensure efficient operations within the hotel.

Requirements

• Previous experience in a hotel or hospitality setting is preferred but not mandatory.
• Strong communication skills with the ability to interact positively with guests and team members.
• Knowledge of housekeeping management practices is a plus.
• Familiarity with custodial duties and industrial cleaning standards is beneficial.
• Ability to maintain cleanliness in the front desk area and surrounding spaces.
• Proficient in floor care techniques to ensure a polished appearance throughout the hotel.
• Must be detail-oriented, organized, and able to multitask effectively in a fast-paced environment.
• A commitment to providing excellent customer service is essential.

Join our team where you can make a difference in our guests' experiences while working in a dynamic environment!

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 10 – 20 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Saint Clairsville, OH 43950 (Required)

Work Location: In person

Salary : $13 - $15