What are the responsibilities and job description for the Front Desk / Night audit position at Microtel Inn & Suites Waynesburg Pa?
Are you looking to join an award winning team? Do you like when the day to day is different, are you looking to grow into supervisor and management roles, then this opportunity is for you
Join our team on the Front Desk at the Microtel Inn & Suites Waynesburg Pa.We are currently hiring for Guest Service Representative For Night audit We offer competitive pay, great benefits and an opportunity to grow.
SUMMARY:
To assist guests efficiently, courteously and professionally in all Front Desk related functions also to maintain the company’s high level of guest service, quality and overall satisfaction.
ESSENTIAL FUNTIONS:
- Provide the highest quality of service to guests at all times.
- Promptly and effectively deal with guest complaints and requests.
- Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the company.
- Be very knowledgeable of the brand Rewards program and promotions.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Take reservation requests quickly and efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handle special requests.
- Monitor room availability and make recommendations.
- Handle safe deposits by guests per established procedures.
- Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
- Offer and properly handle requests for wake up calls.
- Open and close shift; make cash drops.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
- Inform management of any guest or systems related complaints or problems.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Keep maintenance informed of all maintenance needs.
- Pass on guest lost and found inquiries to management or supervisors.
- Have a thorough knowledge of emergency and safety procedures.
- Be able to move luggage or packages weighing up to 40lbs.
Job Type: Part-time
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person