What are the responsibilities and job description for the Front Desk Agent position at Microtel Inn & Suites?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information is obtained
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints efficiently and professionally
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and ensure accurate room assignments
- Maintain cleanliness and organization of the front desk area
```Experience```
- Previous experience in a customer service role, preferably in the hospitality industry
- Familiarity with hotel management systems and phone systems
- Strong communication skills, both verbal and written
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Bilingual skills (multilingual) are a plus for interacting with international guests
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and excellent customer service skills will contribute to creating a positive experience for our guests. Join our team today and be part of our commitment to providing exceptional guest services.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
Ability to Commute:
- Rapid City, SD 57701 (Required)
Ability to Relocate:
- Rapid City, SD 57701: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
