What are the responsibilities and job description for the Front Desk Clerk position at Microtel Inn & Suites?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel services, amenities, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Respond to guest inquiries, concerns, and complaints in a timely and courteous manner
- Maintain a clean and organized front desk area
- Assist with reservations and cancellations as needed
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure guest satisfaction
```Requirements```
- Previous experience in hospitality or customer service preferred
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus
- Knowledge of front desk operations and guest relations
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Attention to detail and accuracy in handling guest information
- Availability to work flexible shifts, including evenings, weekends, and holidays
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Work Location: In person
Salary : $10 - $11
