Guest Service Agent/ Front Desk

To increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of Choice Brands and Legacy Hospitality Management.

• Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout stay.
• Retain current clients and grow client base.
• Provide shuttle service to and from area locations.
• Communicate with supervisors and co-workers and clients in a courteous manner at all times

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
• Handles guest accounts and maintains cash drawer.
• Answers incoming phone calls, processes reservation/cancellation/modification requests, and transfers calls to appropriate departments.
• Maintains a favorable working relationship with all other company employees.
• Working knowledge of all services and facilities of the hotel.
• Ability to assist hotel guests in an effective manner.
• Ability to fully follow supervisor’s directions.
• Ability to remember and recite company promotions and information.

Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.

Required: High School Diploma

Experience:

Preferred: Front desk experience or other experience in the hospitality field.

Licenses or Certificates:

Required: Drivers License

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per Choice and Legacy Hospitality standards.

Required experience:

Dynamic Customer Service : 1 year

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Hours per week:

• 10-19
• 20-29
• 30-39

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Face masks required 
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place