What are the responsibilities and job description for the Hotel Front Desk Agent position at Microtel Inn?
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. You will be the first point of contact for guests, ensuring a welcoming atmosphere and providing exceptional customer service. This role requires excellent communication skills, attention to detail, and the ability to address guest needs efficiently. Bilingual or multilingual abilities are a plus to enhance our guest relations efforts.
Key Duties and Responsibilities:
- Greet and welcome guests warmly upon arrival, ensuring a friendly and inviting atmosphere.
- Manage efficient and accurate check-in and check-out procedures.
- Handle guest inquiries, requests, and issues promptly to ensure a positive guest experience.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations, modifications, and cancellations via phone systems and hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet quality standards.
- Assist with housekeeping and laundry tasks when needed.
- Provide clear information about hotel policies, services, and procedures to enhance the guest experience.
Requirements:
- Previous experience in a front desk, hospitality, or customer service role is preferred.
- Strong interpersonal and communication skills to interact effectively with diverse guests.
- Proficiency with phone systems and hotel management software is a plus.
- Availability to work flexible shifts, including nights, weekends, and holidays.
- Excellent problem-solving skills with a focus on delivering outstanding guest service.
- Positive attitude and commitment to creating memorable guest experiences.
Join our team and play a vital role in delivering exceptional hospitality as a Front Desk Agent!
Job Type: Part-time
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person