Branch Manager - Holts Summit

Mid America Bank is proud to be a locally owned and operated community bank in Central Missouri. While experiencing tremendous growth year after year, the bank prides itself on remaining responsive enough to serve its customers and being an integral part of our community's and their needs. We also strive to make MAB a great place to work. We offer a work-life balance for all our associates, a focus on learning and development and career advancement opportunities.

This position is for our Holts Summit branch and the hours are flexible.

Branch Lobby Hours: M-F: 8:30-4:30; Saturday: 9:00-12:00
Branch Drive-Up Hours: M-F: 7:30-6:00; Saturday: 9:00-12:00

Job Summary:
As a part of the Mid America Bank's management and leadership team, you will utilize your sales, banking, and management experience to be an instrumental member of the bank's team. Our Branch Manager oversees the operations and sales functions of a branch while delivering superior customer service. You will lead your team in making sales calls, conducting trainings, processing transactions, and setting up new accounts. All these functions will be completed while utilizing your experiences to make sound decisions and ensuring established policies and procedures are followed.

Essential Functions:

• Ensure the branch is open and ready to conduct business each business day
• Training, scheduling, and assigning work for subordinate branch personnel
• Meet with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural changes, and resolve issues to optimize branch performance and employee engagement. Establish regular opportunities with each team member to review goals and highlight further personal development
• Review employee timecards, edit, correct, and approve each pay period; monitor employee leave time to insure it is being used according to company policy; notify Human Resources when an employee requests, or may require, an extended leave of absence (such as FMLA); conduct performance reviews; prepare disciplinary documentation when appropriate; and complete the necessary paperwork and process when hiring or terminating an employee
• Assist in recognizing and inspiring future talent
• Maintain working knowledge of all bank products, open new accounts and accurately run transactions for all personal and business banking products
• Ensure the branch balances all transactions at the close of each business day. Assist tellers and others with balancing problems and authorize over/short adjustments. Conduct "surprise audits" necessary to verify accuracy of teller balances
• Ensure branch ATM is serviced and operational during business hours and is balanced regularly
• Make regular business development calls to solicit new business or improve services to existing customers
• Answer customer's basic and complex inquiries about their accounts. Interact with customers in person, on the telephone, or through other electronic communications in a friendly, helpful, and patient manner
• Responsible for general maintenance of the branch, ensuring safety and security of customers, employees, and branch assets by following and enforcing all security procedures
• Represent the bank at various civic and community functions
• Maintain current employee information in the Disaster Recovery Plan
• Other duties as assigned by supervisor

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma or equivalent with additional business-related training
• At least five (5) years of progressively responsible experience within a financial organization to gain necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters
• This job requires skills needed in a typical office environment. This includes computer skills, communication skills, organizational skills, as well as utilization of office equipment

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic Computer Skills - Using computers to program, set up functions, enter data, or process information
• Obtaining Information - Observing, receiving, and otherwise acquiring information from all relevant sources
• Decision Making and Solving Problems - Analyzing information to choose the best solution and solve problems.
• Communicating, Speaking and Active Listening with Supervisors, Peers, Subordinates, and Customers - Providing information to supervisors, co-workers, subordinates, and customers by telephone, in written form, email, or in person
• Comprehension and Critical Thinking - Understanding work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Planning and Organizing - Setting clear objectives, establishing courses of actions, and organizing time to accomplish objectives on or ahead of schedule in an orderly fashion
• Initiative - Ability to work independently and complete tasks with limited guidance or instruction
• Customer Service - Interacting with customers, understanding customer needs, and explaining service options to customers in a friendly, helpful, and patient manner
• Confidentiality - Maintaining the privacy of sensitive information, both customer data and bank data
• Compliance with Policies, Procedures, and Standards - Using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, or standards
• Attention to detail - Accuracy in following procedures and instructions and producing quality work
• Multitasking - Working on many problems and tasks at the same time
• Adaptability - Interpreting, learning, and responding to instructions and direction related to new situations and procedures
• Math Skills - Addition, Subtraction, Multiplication, Division
• Ability to count US currency
• Leading and Managing Subordinates - Managing, motivating, and guiding staff in the completion of tasks efficiently and effectively
• Strategic Planning - Ability to develop and implement strategic plans to reach the goals of the organization
• Analytical Skills - Evaluating performance and anticipating changes