What are the responsibilities and job description for the DIGITAL SERVICES SUPPORT SPECIALIST I position at Mid America Bank?
About Us
Mid America Bank is proud to be a locally owned and operated community bank in Central Missouri. While experiencing tremendous growth year after year, the bank prides itself on remaining responsive enough to serve its customers and being an integral part of our community's and their needs. We also strive to make MAB a great place to work. We offer a work-life balance for all our associates, a focus on learning and development and career advancement opportunities.
This is a Monday-Friday position and will be located in our Jefferson City branch.
Job Overview
The Digital Banking Support Specialist plays a vital role in delivering exceptional customer service by providing expert assistance in digital banking solutions for both retail and business clients. Key responsibilities include supporting customers with online banking platforms such as mobile banking, mobile deposits, bill payment, and Zelle, as well as Treasury Management services including ACH, wires, remote deposit capture, Positive Pay, PCard, and other innovative digital banking solutions offered by the Bank.
This role involves collaborating with frontline staff and associates to resolve customer inquiries efficiently, while skillfully escalating more complex issues as needed. The ideal candidate is highly trained in digital banking technologies, committed to ensuring customer satisfaction, and thrives in a fast-paced, customer-focused environment.
Key Responsibilities
Mid America Bank is proud to be a locally owned and operated community bank in Central Missouri. While experiencing tremendous growth year after year, the bank prides itself on remaining responsive enough to serve its customers and being an integral part of our community's and their needs. We also strive to make MAB a great place to work. We offer a work-life balance for all our associates, a focus on learning and development and career advancement opportunities.
This is a Monday-Friday position and will be located in our Jefferson City branch.
Job Overview
The Digital Banking Support Specialist plays a vital role in delivering exceptional customer service by providing expert assistance in digital banking solutions for both retail and business clients. Key responsibilities include supporting customers with online banking platforms such as mobile banking, mobile deposits, bill payment, and Zelle, as well as Treasury Management services including ACH, wires, remote deposit capture, Positive Pay, PCard, and other innovative digital banking solutions offered by the Bank.
This role involves collaborating with frontline staff and associates to resolve customer inquiries efficiently, while skillfully escalating more complex issues as needed. The ideal candidate is highly trained in digital banking technologies, committed to ensuring customer satisfaction, and thrives in a fast-paced, customer-focused environment.
Key Responsibilities
- Operational & technical support of retail, business, and treasury management digital banking.
- Assisting and troubleshooting for retail online banking including but not limited to mobile banking, mobile deposit, bill pay, Zelle.
- Setup and changes to include but not limited to the following products: Business Online Banking and Treasury Services (ACH, Wires, Remote Deposit, Positive Pay, ACH Positive Pay, and PCard)
- Maintain a working knowledge of the bank's retail and business online banking, treasury management, and purchasing card products, and any new products that may be added.
- Provides Digital Banking support to retail and business clients, in addition to internal associates.
- Provides support to the Treasury Management Officer and to all treasury customers.
- Complete all assigned required training in a timely manner.
- Assist in special projects related to Digital Banking products and services
- Perform daily office and operational responsibilities as assigned or requested.
- Performs other duties as assigned or requested.
- Meet all deadlines of any assigned training
- Other duties as assigned by supervisor
- Detail oriented with strong organizational, problem solving, data review and time management skills
- Bachelor's degree in business, accounting, finance, or a related field preferred.
- Minimum of 3 years of related experience preferred.
- Two plus years online banking, treasury management, and commercial card product experience preferred.
- Years of experience may be substituted for education requirements or related work experience
- Proficient in Microsoft Office applications, with the ability to learn and adapt to new technologies.
- Ability to occasionally work more than 40 hours per week.
