Full-Time Teller, Wardsville Branch

Mid America Bank is proud to be a locally owned and operated community bank in Central Missouri. While experiencing tremendous growth year after year, the bank prides itself on remaining responsive enough to serve its customers and being an integral part of our community's and their needs. We also strive to make MAB a great place to work. We offer a work-life balance for all our associates, a focus on learning and development and career advancement opportunities.

- Wardsville Branch: Hours will be 9:30 am - 6:00 pm when working weekdays. You will also work some Saturdays. You will get one half day off during the week, each time you work a Saturday.

This is a full-time, year-round position, NOT a summer-only position.

• Lobby Hours: Monday-Friday 8:00am-3:30pm; Saturday 8:00am-11:00am
• Drive-Up Hours: Monday-Friday 7:30am-6:00pm; Saturday 8:00am-11:00am

Job Summary:
Mid America Bank seeks a skilled, motivated, and community-driven individual to join our team! The Teller position is responsible for accurately processing customers' routine transactions in a professional and friendly manner. The Teller also interacts regularly with customers and assists them with information regarding their accounts and bank products/services. This exceptional candidate should be able to think critically, possess basic math skills, and the capability to maintain confidentiality.

Primary Duties:

• Safely and accurately process customers' routine transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments
• Issue negotiable items such as cashier's checks
• Provide customers access to their safe deposit box
• Complete customers' special requests as needed
• Maintain supply of cash and currency in personal cash drawer
• Count personal cash drawer at the end of each shift to make sure it balances
• Reconcile personal cash drawer in the event drawer does not balance
• Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
• Answer customers' basic inquiries about their accounts
• Promote the bank's products and services based on customers' needs
• Comply with bank operations and security procedures
• Maintain confidentiality of customer and bank operations information
• Meet all deadlines of any assigned training
• Other duties as assigned by supervisor

Skills:

• Basic Computer Skills - Using computers to program, set up functions, enter data, or process information
• Obtaining Information - Observing, receiving, and otherwise acquiring information from all relevant sources
• Decision Making and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
• Communicating, Speaking and Active Listening with Supervisors, and Peers - Providing information to supervisors and co-workers by telephone, in written form, email, or in person
• Comprehension and Critical Thinking - Understanding work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Planning and Organizing - Setting clear objectives, establishing courses of actions, and organizing time to accomplish objectives on or ahead of schedule in an orderly fashion
• Initiative - Ability to work independently and complete tasks with limited guidance or instruction
• Customer Service - Interacting with customers, understanding customer needs, and explaining service options to customers in a friendly, helpful, and patient manner
• Confidentiality - Maintaining the privacy of sensitive information, both customer data and bank data
• Compliance with Policies, Procedures, and Standards - Using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, or standards
• Attention to Detail - Accuracy in following procedures and instructions and producing quality work
• Multitasking - Working on many problems and tasks at the same time
• Basic Math Skills - Addition, Subtraction, Multiplication, Division
• Ability to count US currency
• Excellent data entry skills

Experience:

• High school diploma or educational equivalent preferred, not required and/or must be at least 16 years of age at time of employment
• Prefer previous experience in customer service or cash handling positions
• Years of experience may be substituted for education requirements or related work experience
• This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment