What are the responsibilities and job description for the Student Worker: Evening Technology Support for HyFlex Modality position at Mid-america Nazarene University?
THIS IS FOR CURRENT MNU STUDENTS ONLY
THIS IS FOR FEDERAL WORK STUDY ELIGIBLE STUDENTS ONLY
Position Overview: We are seeking a motivated and tech-savvy student worker. This role is focused on providing technical support for evening classes conducted in a HyFlex modality, where courses are delivered simultaneously to both in-person and remote students. The student worker will ensure that all technology used in the classroom, such as audio-visual equipment, streaming tools, and collaboration platforms, operates smoothly to enhance the learning experience.
Anticipated Start Date: August 2025
Key Responsibilities:
- Technical Support:
- Provide real-time troubleshooting for technology used in HyFlex classrooms, including video conferencing tools (e.g., Zoom), projectors, microphones, cameras, and other AV equipment.
- Assist faculty and students with setup and operation of classroom technology, ensuring smooth transitions between in-person and remote participants.
- System Monitoring:
- Monitor the performance of classroom technology during live sessions to identify and resolve issues promptly.
- Perform regular checks on classroom equipment to ensure everything is functioning well.
- User Assistance:
- Offer hands-on support to faculty members during class sessions, addressing any technical issues that arise
- Provide support for students who are joining through Hyflex.
- Report any recurring technical issues to the IT department for further investigation and resolution.
- Collaboration:
- Work closely with the IT department and other student workers to ensure consistent support coverage.
- Participate in training sessions to stay updated on new technologies and support procedures
Qualifications:
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Education:
- Current enrollment as a student at MNU, preferably with a focus on IT, Computer Science, or related fields.
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Technical Skills:
- Basic knowledge of AV equipment and troubleshooting techniques.
- Familiarity with video conferencing tools (e.g., Zoom, Teams) and learning management systems (e.g., Canvas, Blackboard).
- Proficiency in using both Windows and Mac operating systems.
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Soft Skills:
- Strong problem-solving abilities and attention to detail.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively.
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Availability:
- Must be available to work evening shifts as required.
Application Process:
Interested candidates should submit their resume and a brief cover letter explaining their interest in the position and relevant experience to Dr. Todd Frye at tmfrye@mnu.edu.
