Tableau Support Analyst

Lifesaving & Life-Changing Work

A career at Mid-America Transplant means giving hope and healing to the 100,000 patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love.

What We Do

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Position

The Tableau Support Analyst is responsible for creating and updating dashboards to provide meaningful insights in support of Mid-America Transplant’s life-saving mission. This role is also responsible for triaging Business Intelligence (BI) service requests (tickets), managing access to Tableau Online and optimizing the organization of Tableau content to meet the needs of our leaders and staff.

What You’ll Do

• Triages BI tickets by identifying stakeholders, collecting requirements and assigning requests to ensure quality and timely completion
• Modifies Tableau access for new and existing users
• Updates existing Tableau dashboards to meet evolving customer needs
• Researches and resolves reported defects related to Tableau dashboards
• Creates Tableau dashboards that deliver accurate and meaningful insights while adhering to design and performance standards
• Designs, refines and implements SQL queries and other data sources, promoting the efficient and sustainable use of technical resources
• Organizes Tableau content so that information and insights are easy to find; this includes regularly consolidating duplicative dashboards and archiving dashboards that are no longer being used.

What You’ll Bring

• Bachelor’s degree in Math, Computer Science, Statistics, Business Administration or Information Systems, or equivalent work experience
• At least three years of work experience analyzing, visualizing, and validating data
• Proficiency with Tableau Desktop
• Experience writing and optimizing SQL queries
• Solid analytical, critical thinking and problem-solving skills
• Skilled in discovering, understanding and analyzing reporting requirements
• Excellent customer service skills and solid communication skills; written, verbal and presentation
• Skilled at forming and sustaining relationships with colleagues and other stakeholders
• The ability to work effectively in a team environment as well as independently while upholding core values of excellence, innovation, stewardship, collaboration, integrity, and compassion.

What We’ll Bring

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement

Mid-America Transplant is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)