Manager, Regional Operations

Lifesaving & Life-Changing Work

A career at Mid-America Transplant means giving hope and healing to the 100,000 patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love.

What We Do

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Position

The Manager, Regional Operations is responsible for the leadership of the regional Family Support and Hospital Services teams, to ensure processes and protocols are in place to meet donor family, hospital partner and key stakeholder expectations, in order to ensure we maximize organ and tissue donation.

What You’ll Do

Operational Management

• Daily management and operational oversite for the Family Support and Hospital Services teams
• Develop and maintain the team to achieve effective, collaborative relationships with key hospital contacts at all levels including nurses, hospital leaders, and physicians
• Effective communication with team members, hospital partners, and donor families, ensuring exceptional customer service and support
• Provides real time authorization coaching (AC) throughout authorization process and leads post donation conversation debriefing to review approach process.
• Regular travel to the St. Louis office for leadership meetings and training
• Oversee daily referral and case activity and responds onsite in real-time when appropriate
• Utilize feedback from customer/partner surveys to improve performance.
• Oversee Nurse Advocates and ensure they understand and perform their job responsibilities and duties that support our mission
• Outline processes, identify, and implement action items to improve performance
  
  

Talent Management

• Foster a culture of excellence, teamwork, and accountability within the team, promoting a positive work environment and strong employee engagement
• Build a winning team who are inspired and motivated to be on the team, ensuring that each member does their part through strong performance management
• Provides formal and informal coaching to team members to enhance relationships, education, and essential skills for the role
  
  

What You’ll Bring

• Bachelor’s degree in business or healthcare related field or equivalent work experience required
• 2 years of leadership experience with direct people management experience required
• Prior ICU RN Experience, OPO Clinical, Hospital Support, Hospital Leadership experience preferred
• Skill in establishing and maintaining relationships with internal and external contacts
• Skill in excellent customer service, both internal and external
  
  

What We’ll Bring

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement