Supervisor, Family Support

Lifesaving & Life-Changing Work

A career at Mid-America Transplant means giving hope and healing to the 100,000 patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love.

What We Do

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Position

The Supervisor, Family Support is responsible for driving donation authorization through supporting and directing the work of the Family Support Coordinators (FSCs) to meet donor family and other key stakeholder expectations, to ensure organ and tissue donation is maximized to achieve the mission, vision and values of Mid-America Transplant (MT). This Supervisor will contribute to departmental success through day-to-day coaching, support, and oversight of family support activity while identifying opportunities for improvement in current practices. Actively contributes to donation authorization through approaching families, dual approaching with Family Support Coordinators and completing appropriate regulatory paperwork.

What You’ll Do

• Drives organ and tissue donation authorization through personal actions, coaching, and development of the Family Support Coordinators'
• Provides day-to-day supervision for assigned staff, partners with immediate leaders in the selection, training, and development of team members to retain a motivated, engaged, and professional workforce
• Oversight for Family Support team to include developing schedules, review and approval of time sheets, expense reports, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operational problems, and implementing new processes.
• Communicates job responsibilities and performance expectations to assure mutual understanding of expectations and the desired results
• Responds on-site to obtain, support, and / or maintain authorization for donation.
• Communicates process changes and ensures that staff have up-to-date skills and knowledge to clarify and exceed organizational requirements
• Actively participates in the development of department, work system and organization wide meetings as a vehicle to communicate and build relationships with team members.
• Identifies process gaps and assists with the development of action plans to ensure commitment to continuous quality improvement.
  
  

What You’ll Bring

• Bachelor’s degree in social work, crisis management, grief management, healthcare management or related field
• Active member of a team within a case management, family counselor, social services, and / or organ procurement organization.
• Knowledge of customer services principles, influence techniques, and problem resolution techniques
• Skilled in establishing and maintaining collaborative relationships with internal and external contacts, agile in adjusting communication style to the situation
• Excellent time management skills
• Ability to travel throughout Mid-America Transplant services areas on a 24-hour basis
• Ability to respond on-site within 90 minutes of deployment
  
  

What We’ll Bring

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement