What are the responsibilities and job description for the Patient Care Coordinator position at Mid Atlantic Hearing?
Miracle-Ear is a 71-year-old national hearing aid franchise with over 1,500 locations. Our teams’ purpose and passion is to deliver the best service and hearing aid technology to all individuals with hearing difficulties. Our business is helping others reconnect with their family, friends and lives again through sound! Our team is empathetic, caring, driven, and honest and we are looking for someone who is able to share in our desire to help provide the best & most reliable hearing care services.
Our Patient Care Coordinators are the first point of contact for our customers. We are looking for people who share in our purpose and passion of delivering 5 Star customer service. This role requires all employees to demonstrate professionalism by using a patient-centered approach of building trust, meeting needs, and delivering relevant solutions. In addition to providing excellent service for the customer, this position supports the sales staff by scheduling appointments, handling administrative processing, record keeping, taking inbound calls, making outbound and prospecting calls.
Compensation & Benefits. The success of the office is completely dependent on the effectiveness of this position. As a result, the amount of effort you give is directly related to the amount of money you can receive. Salary is commensurate with experience. This position is also eligible for monthly bonuses based on the success of the office. We offer a paid vacation time and health insurance assistance.
Requirements:
*Must be outgoing, positive, dependable and coachable
*General administrative and/or accounting experience
*Computer literacy, working knowledge of Word and Excel
*Ability to accurately document and file patient records
*Be comfortable with taking inbound calls and making outbound/ prospecting calls
*Believe in the mission of our company to listen to and assist our patients
This position is Full-Time, Monday -- Friday, 8:30am -- 5pm
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Phone etiquette: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Salary : $17
