Front Desk (GOA)

Job Type: Full Time

Qualifications

• High school diploma or GED
• 1 year front desk experience in a medical office or equivalent (desired)
• Knowledge of ICD-10, CPT, Microsoft Office Suite
• Nextgen knowledge preferred but not required

Essential Functions
1. Checks patients in and out for visit.
2. Scans insurance cards and identification cards into the patients EHR.
3. Ensures all required referrals are presented, complete and correct.
4. Furnishes new patients with all required paperwork.
5. Obtains necessary patient signatures on pertinent forms.
6. Updates patient demographics, insurance information, etc. for returning patients.
7. Registers new patient's demographics, insurance information, etc. into computer.
8. Properly and consistently verifies insurance information.
9. Collects current money due and old balances/co-pays/deductibles.
10. Politely refers patients to billing when necessary.
11. Correctly schedules patients according to template.
12. Reconciles monies at the end of each day.
13. Answers phones according to company protocol.
14. Reschedules or cancels appointments as needed by phone or mail.
15. Telephone screening of patients.
16. Regular and predictable on-site attendance required.
17. Works overtime as needed.
18. Performs other duties as assigned.

Competencies
1. Technical Skills - Microsoft Office, ICD-10, CPT codes, Modernized Medicine
2. Problem Solving / Analysis - Creative problem solving within defined acceptable
parameters. Identifies and resolves problems in a timely fashion.
3. Customer Service- superior listening skills, professional demeanor and appropriate
firmness.
4. Conflict Resolution- responds promptly to customer needs. Ability to handle difficult
patient interactions relative to sensitive billing issues.
5. Detail Oriented - ensure proper procedures, protocol and processes are complied with
consistently.
6. Strong Interpersonal Skills- Works effectively with patients, co-workers and physicians.
7. Creative problem solving within defined acceptable parameters.
8. Time Management- maintains high volume productivity level for essential functions.
9. Ethical Conduct - Maintains confidentiality.
10. Organizational Skills - Able to prioritize tasks based on urgency, maintain to-do list and
organize tasks, knowing when to ask for assistance based on workload.

Physical & Cognitive Demands

1. The employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email.
2. Occasional bending, kneeling, stooping, and crouching.
3. Lift or move objects weighing over 20 pounds.
4. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working environment in exam rooms is often in moderate light.
5. Using hands to operate equipment, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina. Ability to raise dominant arm above shoulder height to assist patients with credit card payments, stylus and insurance cards at check in / check out.
6. Works with data and numbers, calculating and manipulating numbers, processing data on a computer, attending to details, classifying and recording, storing and retrieving information.
7. Following through on plans or instructions.
8. Using words to communicate ideas, reading with comprehension, writing reports or other documentation, teaching or training patients.