Customer Service & Sales - Material Handling

Customer Service & Sales Representative - Material Handling (Field Sales)

Well established, family-owned and operated, Material Handling dealership, looking for a Customer Sales and Service (CSS) Representative to join our team. This fast-paced full-time position is based out of our Yakima, Washington branch and covers Yakima County & surrounding areas. This is a Salary & uncapped Commission based position with earning potential beyond stated range. We are seeking an individual who takes pride in their work and will play a key support role for the best customers in the state of Washington. This position allows the opportunity to work directly with Senior leadership and the owners of the company.

POSITION SUMMARY

The CSS position is critical to our business for developing and maintaining a customer base and keeping each of the best customers in Washington informed of new parts and services available, maintaining customers site visits and proactively selling repairs parts and service. The individuals applying for this position will have a strong desire to develop, work hard and be part of a great team. This individual will perform a variety of customer service, marketing, and sales, duties related to both parts and service for the branch.

KNOWLEDGE/SKILLS/EXPERIENCE/EXPECTATIONS

Required:

• Maintains a great attitude towards continuously improving & enjoys being part of a team
• Excellent Multi-tasking and time management skills is a must!
• Excellent sales and negotiation skills.
• Strong Mechanical knowledge a plus
• Highly driven towards success with the ability to prioritize and organize to maximize potential
• Passionately investigates and resolves customer problems issues or challenges.
• Strong interpersonal and customer service skills
• Proficient with all Microsoft Office Suite, heavy emphasis on Word, Excel, and Outlook. Able to learn proprietary data-based software and CRM Understanding of mechanical and technical terms
• Degree in Marketing, Sales, Business, or related field helpful.
• Three plus years of sale experience desired
• Military experience a bonus
• Ability to pass a Drug Test, Background Check, and Motor Vehicle Record check required

Responsibilities:

• Sells the dealership’s total capabilities and represents the company in a professional manner.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
• Tracks and manages new customer data and other sales data for current customers
• Receive, ship, and store parts as needed in accordance with DOT local, state, and federal guidelines.
• Ensure internal and external customers receive the correct parts in a timely manner.
• Proactively study and stay current on industry and product information.
• Maintains detailed reports and analysis of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship opportunities.
• Mark and store parts in stockroom according to prearranged system and assist with cycle count duties.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Fully support and manage the administration of all things “CSS” including, but not limited to documenting, tracking, filing, organizing and other After Market administrative functions as needed.
• Position works closely with Service manager, Sales Rep and Parts Manager, selling parts, service, and additional products as well as forklift safety training in their territory.
• “Develop & Build up” the Customer Sales and Service professional skill set, and experience required to be highly successful overtime.

All employees are expected to uphold and embody the Mid Columbia Forklift culture of providing “World Class” customer service while consistently maintaining a high level of integrity, ethics, and accountability. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

COMPENSATION & BENEFITS

Job Type: Full-time Exempt position- Salary & Commission based ($60,000 - $95,000)

Work Location: Yakima, WA.

We offer a competitive salary with very comprehensive benefits:

• Uncapped Generous Commission Plan
• Safe Harbor 401(k) by Employer
• Health, Dental, Vision, & Prescription Insurance
• Flexible spending account (FSA)
• Paid National Holidays & Vacation
• Company Vehicle or Vehicle Reimbursement Allowance
• Paid Training
• Flexible Work Hours
• Career advancement following proven results- Average Mid Columbia associate tenure is 15 years

Mid Columbia Forklift maintains a drug-free workplace, and as such, requires candidates to successfully pass a pre-employment drug test.

About Mid Columbia Your Partner in Productivity

Since 1978 we've helped businesses in Washington state get the equipment and training, they need to boost productivity, improve workplace safety, and eliminate inefficiencies. Mid Columbia is a full-service material handling dealership that covers outstanding customers in both Eastern and Western Washington with a focus on but not limited to:

• Forklift Sales, Service and Rentals both short and long-term rentals
• OSHA-Approved Training - improve safety and reduce risk with forklift and aerial lift training tailored to your operation
• Warehouse Solutions - including pallet racking, dock equipment and shelving
• Used Equipment - buy with confidence, all our used equipment includes a warranty
• Maintenance, Parts & Service - 24/7 mobile repair and quality parts.
• State of the Art Vans & Equipment

Please check us out online at http://midcolumbiaforklift.com/

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Mid Columbia Forklift is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

EEO/M/W/Vet/Disability