What are the responsibilities and job description for the Customer Experience Associate position at Mid-Continent Public Library?
Job Summary
We are seeking a Part Time Customer Service Associate I to join our team at Mid-Continent Public Library. As a key member of our customer experience team, you will be responsible for providing excellent service to our patrons in a fast-paced library environment.
About the Role
This part-time position reports directly to the Branch Manager and is classified as Non-Exempt under the Fair Labor Standards Act (FLSA). The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work independently with minimal supervision.
Responsibilities
- Provide exceptional customer service to patrons in person, via phone, or through email
- Assist patrons with research and resource questions
- Process transactions and complete other clerical duties as needed
- Maintain accurate records and files
Requirements
To be successful in this role, you must have:
- A high school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and proficiency in Microsoft Office
Benefits
This part-time position offers competitive pay and benefits, including:
- $16.50 hourly wage
- Opportunities for professional growth and development
- Flexible scheduling to accommodate students and professionals
Salary : $17
