Program Specialist

Mid-Cumberland Community Action Agency has redesigned its service delivery to meet the needs of our communities. We are excited to introduce a new case management program that is strengths-based with a whole family approach designed to achieve short term goals and long-term results for its customers. The successful Community Specialist will work within a team to determine eligibility for crisis services as a well as build relationships within the community to meet the needs of our customers. This position requires that the incumbent be extremely detail oriented and be able to quickly assess circumstances and determine eligibility for services. This position requires a creative, self-starter, self-disciplined and comfortable with public speaking in small and large groups.

Responsibilities include, but are not limited to:

1. Eligibility Determination

2. Customer Service

3. Data Entry

4. Motivational Interviewing of customers in need of crisis services

5. Mentoring & Coaching

6. Facilitating classes, trainings, meetings, and support groups

7. Coordinating community resources

8. Community Development

9. Building community networks

10. Creating partnerships

11. Attending related meetings and participates in networking groups as necessary

12. Assisting with planning, packing, and distributing food through TEFAP/Commodities Programs

13. Scheduling and participating in Outreach events to educate community and/or to provide eligibility determination for services

14. Participating in other duties as assigned

Qualifications and Skills:

High School diploma or equivalent required. The position requires 2 years’ experience infield of Human Services. Applicant must have outstanding communication and interpersonal skills. A combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered for the position.

Management retains the right to waive education or experience requirements based on the evaluation of or demonstrated competence by the incumbent. A combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered for the position.

Mid-Cumberland Community Action Agency is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. This employer participates in E-Verify.

JOB REQUIREMENTS
Requirements that must be satisfied prior to attaining Regular Employment Status and updated, as requested:

15. Proof of Degree to meet qualification of position

16. Negative Drug Screen

17. Two (2) Professional References and one (1) Personal Reference

18. Valid Tennessee Driver’s License

19. Proof of liability insurance on a personal vehicle in the amount of $25,000/$50,000/$25,000 prior to being hired.

20. Proof of US Citizenship, or eligibility to work in the US

ESSENTIAL PHYSICAL AND MENTAL ABILITIES:
These functions are performed on a regular basis unless otherwise specified.

1 Ability to sit, stand, grasp, type, stoop, reach, walk, push, and pull for sustained periods of time

2 Ability to read, calculate, measure, plan, and compile information

3 Ability to investigate, organize, explain, and present information

4 Ability to effectively communicate in oral and written form in English on a daily basis.

5 Ability to maintain a detailed recordkeeping system

6 Ability to make rational decisions

7 Ability to accept direction and orders from supervisor and others in authority

8 Ability and willingness to accept and follow through on recommendations for improvement as a result of performance appraisal, monitoring, self-assessment, and daily supervision.

9 Ability to use technology, software, and office equipment such as computer, e-mail, fax, voice mail, copiers, calculators, Publisher, Adobe, and Microsoft Office Suite

10 Ability to respond quickly, calmly, and rationally in emergency situations.

ESSENTIAL FUNCTIONS RELATED TO WORKING CONDITIONS:

1. Ability to manage multiple tasks, frequent interruptions, and changes of pace with professionalism and composure.

2. Ability and willingness to travel on a regular basis to, but not limited to, local, state, and national destinations. Travel methods may include personal or agency vehicle, box truck, airplane, or train.

3. Ability to use own vehicle for work related activities when Agency vehicles are not available

4. Ability to work and drive during periods of inclement weather

5. Ability to effectively interact and work cooperatively as a team member with people from a variety of socio-economic and ethnic backgrounds.

6. Ability to work in a variety of environments including, but not limited to, offices, warehouses, storage units, box trucks and public places

7. Ability to work in a vehicle or environment that may not be air-conditioned

GENERAL RESPONSIBILITIES:

1 Project a positive attitude and exhibit professionalism when communicating with funding partners, agency Board, staff, customers, and the general public at the office, in our communities or while traveling.

2 Serve as a role model for colleagues, staff, customers, and community partners by exhibiting integrity

3 Obtain a working knowledge of and comply with all Mid-Cumberland Community Action Agency policies and procedures, including but not limited to, Personnel Policies and Standard Operating Procedures.

4 Understand, accept, implement and promote Mid-Cumberland Community Action Agency Mission Statement, program goals, philosophy, and objectives.

Job Type: Full-time

Pay: $19.42 - $22.61 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Have you previously been employed with MCCAA?
• Are you 18 years old?
• Are you an internal candidate? If so, have you had a corrective action plan in the last 180 days?

Education:

• High school or equivalent (Required)

Experience:

• human services: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $19 - $23