What are the responsibilities and job description for the Regional Customer Service Representative (CSR) position at Mid-Cumberland Human Resource Agency?
This position is responsible for answering calls, scheduling and dispatching in a multi-county public transportation system. Responsibilities include answering these calls in a timely and professional manner while entering accurate and complete trip data into the Ecolane software, processing real time client and driver feedback regarding pickups and deliveries in a manner that enables
Mid-Cumberland to provide quality customer service is necessary, communicating with Lead Drivers to produce an efficient, doable schedule in a timely manner.
Professional phone etiquette, attention to detail, strong customer service and organizational skills are required. The ability to make logical decisions regarding customer service, operational procedures, and policies of the agency is a must. Processing real time client and driver feedback regarding pickups and deliveries in a manner that enables Mid-Cumberland to provide quality customer service is necessary.
The Transportation Director evaluates Job performance. Full benefits, 40 hrs/week. EOE
MINIMUM QUALIFICATIONS:
High School Diploma/GED or equivalent experience to perform necessary functions of the job.
Good computer and customer service skills.
Pass Pre-employment drug and alcohol screen and background check.
SELECTION PROCEDURE:
Candidates will be interviewed and the best applicant will be selected.
Job Type: Full-time
Pay: From $13.94 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $14
