What are the responsibilities and job description for the Director of Community Development position at MID-DELTA HOSPICE INC?
JOB SUMMARY: The Director of Community Development is responsible for managing all aspects of agency sales/marketing including managing their location's sales team, establishing and maintaining positive relationships with referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers as needed.
REQUIRED EDUCATION & EXPERIENCE:
Must have a high school diploma or equivalent, bachelors degree in a health related/ marketing field preferred
Three (3) years of experience in a hospice setting preferred
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Must have a proven ability to work within an interdisciplinary setting
Must be able to conduct oral presentations to the community and one on one
Must be skilled in establishing referral sources for the continued growth of the company
Must understand the hospice philosophy
OTHER REQUIREMENTS:
Must demonstrate an ability to supervise and direct professional and administrative personnel
Must possess the ability to market aggressively and deal tactfully with customers and the community
Must have knowledge of corporate business management
Must demonstrate strong written and verbal communication skills, negotiation skills, public relations skills, problem solving skills and basic math skills
Must demonstrate ability to work autonomously
Must demonstrate strong organizational skills especially time management, assertiveness, flexibility and cooperation in performing job responsibilities
ESSENTIAL JOB FUNCTIONS:
Direct all daily sales and marketing operations including providing direct oversight of the establishment and implementation of sales & marketing initiatives
Ensure maximum third-party reimbursement through effective negotiation of service contract with managed care organization, government agencies and other payers
Assist the Executive Director in establishing agency volume projections in the annual budget and establishing allocations for the sales & marketing department
Monitor allocation of resources according to budgetary limitations
Conduct market assessment and develop a comprehensive marketing plan designed to meet budgetary volume projections
Employ marketing and promotional initiatives to achieve budgetary projections
Establish and maintain positive working relationships with current and potential referral and payer sources
Negotiate service pricing with providers using established financial and credit parameters approved by the V.P. of Business Development or C.F.O.
Recruit, select, orient and directly manage members of the sales & marketing team
Build and monitor community, customer, payer and patient/client perception of the Hospice Location and a high-quality provider of services
Provide leadership in strategic planning including identifying opportunities for additional or improved services to address unmet customer needs
Maintain comprehensive working knowledge of Location Hospices markets including government agencies, major payer groups, key referral sources and competitors market positioning
Maintain comprehensive working knowledge of community resources and assist customers in accessing community resources should services not be provided by the Hospice Location
Monitor and report cost-effectiveness of marketing efforts
Work under Regional Director of Community Development on all HR, performance improvement plans and salary adjusts recommendations
WORK ENVIRONMENT:
Must be flexible in scheduling including evenings and weekends to ensure that patients and their families needs for hospice services can be met upon their timetables and schedules
Must be willing to travel throughout Bristols hospice service areas
Must have excellent personal hygiene and professional attire as this position represents the company throughout the community
Must be a licensed driver with licensed automobile that is insured in accordance with organization/state requirements and is in good working order
Must be willing to submit to a criminal background check as well as a drug/alcohol screening upon hire and periodically thereafter
PHYSICAL ENVIRONMENT:
Walking/mobility, reaching, bending, lifting, grasping, pushing, pulling and fine hand coordination
Ability to read and write in English
Ability to follow written and oral instructions
Must be able to perform prolonged or considerable walking or standing
Must be able to lift up to 50 lbs. without assistance
Must be able to see and hear with or without accommodations
Potential exposure to occupational hazards including, but not limited to, infectious/contagious diseases, heat, cold, noise, hazardous substances and uncontrolled home environments
May have to travel in inclement weather
REQUIRED EDUCATION & EXPERIENCE:
Must have a high school diploma or equivalent, bachelors degree in a health related/ marketing field preferred
Three (3) years of experience in a hospice setting preferred
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Must have a proven ability to work within an interdisciplinary setting
Must be able to conduct oral presentations to the community and one on one
Must be skilled in establishing referral sources for the continued growth of the company
Must understand the hospice philosophy
OTHER REQUIREMENTS:
Must demonstrate an ability to supervise and direct professional and administrative personnel
Must possess the ability to market aggressively and deal tactfully with customers and the community
Must have knowledge of corporate business management
Must demonstrate strong written and verbal communication skills, negotiation skills, public relations skills, problem solving skills and basic math skills
Must demonstrate ability to work autonomously
Must demonstrate strong organizational skills especially time management, assertiveness, flexibility and cooperation in performing job responsibilities
ESSENTIAL JOB FUNCTIONS:
Direct all daily sales and marketing operations including providing direct oversight of the establishment and implementation of sales & marketing initiatives
Ensure maximum third-party reimbursement through effective negotiation of service contract with managed care organization, government agencies and other payers
Assist the Executive Director in establishing agency volume projections in the annual budget and establishing allocations for the sales & marketing department
Monitor allocation of resources according to budgetary limitations
Conduct market assessment and develop a comprehensive marketing plan designed to meet budgetary volume projections
Employ marketing and promotional initiatives to achieve budgetary projections
Establish and maintain positive working relationships with current and potential referral and payer sources
Negotiate service pricing with providers using established financial and credit parameters approved by the V.P. of Business Development or C.F.O.
Recruit, select, orient and directly manage members of the sales & marketing team
Build and monitor community, customer, payer and patient/client perception of the Hospice Location and a high-quality provider of services
Provide leadership in strategic planning including identifying opportunities for additional or improved services to address unmet customer needs
Maintain comprehensive working knowledge of Location Hospices markets including government agencies, major payer groups, key referral sources and competitors market positioning
Maintain comprehensive working knowledge of community resources and assist customers in accessing community resources should services not be provided by the Hospice Location
Monitor and report cost-effectiveness of marketing efforts
Work under Regional Director of Community Development on all HR, performance improvement plans and salary adjusts recommendations
WORK ENVIRONMENT:
Must be flexible in scheduling including evenings and weekends to ensure that patients and their families needs for hospice services can be met upon their timetables and schedules
Must be willing to travel throughout Bristols hospice service areas
Must have excellent personal hygiene and professional attire as this position represents the company throughout the community
Must be a licensed driver with licensed automobile that is insured in accordance with organization/state requirements and is in good working order
Must be willing to submit to a criminal background check as well as a drug/alcohol screening upon hire and periodically thereafter
PHYSICAL ENVIRONMENT:
Walking/mobility, reaching, bending, lifting, grasping, pushing, pulling and fine hand coordination
Ability to read and write in English
Ability to follow written and oral instructions
Must be able to perform prolonged or considerable walking or standing
Must be able to lift up to 50 lbs. without assistance
Must be able to see and hear with or without accommodations
Potential exposure to occupational hazards including, but not limited to, infectious/contagious diseases, heat, cold, noise, hazardous substances and uncontrolled home environments
May have to travel in inclement weather
