Customer Service Liaison

About Mid-Florida Tree Service, Inc.

We value teamwork and collaboration in all aspects of our business. As a family-owned and operated company serving the Tampa Bay area for over 45 years, we take pride in our commitment to professionalism, efficiency, and exceptional customer service. Our fully licensed and insured tree care company provides expert services in tree removal, trimming, land clearing, and storm damage cleanup while maintaining a strong reputation for safety and reliability.

We are seeking a friendly and professional Receptionist to join our team. The ideal candidate is organized, detail-oriented, and professional, with strong communication skills and a customer-focused attitude. This role involves answering and directing calls, scheduling appointments, managing records, and supporting both field and office teams.

Responsibilities

• Answer Calls Promptly and Politely: Maintain a professional tone while answering calls, asking the right questions to determine if the customer needs a quote, wants to schedule an appointment, or requires other assistance. Escalate complex issues or concerns to management when necessary to ensure prompt resolution.
• Lead Scheduling: Handle incoming customer calls, efficiently scheduling appointments and leads as needed.
• Voice Mail Management: Respond promptly to customer voicemails, providing updates or delegating inquiries as needed.

Additional Responsibilities

• Field and Sales Team Support: Act as a liaison between field and sales teams, managing scheduling, confirmations, and permit statuses.
• Document Distribution: Print and distribute necessary forms for field teams.
• Scheduling Updates: Communicate scheduling changes, including last-minute adjustments, to ensure seamless operations.
• Team Collaboration: Work closely with team members to minimize scheduling conflicts and optimize resource allocation.
• Message Management: Take accurate and detailed messages, noting key details and ensuring prompt delivery.