What are the responsibilities and job description for the BDC/ Internet Manager position at Mid Hudson Subaru?
Join the Winning Team at Mid Hudson Subaru!
The Business Development Center Manager supervises a team that answers all incoming calls to the dealership profit centers.
Essential Duties
- Downloads and follows up on all dealership manifest and opportunities lists.
- Answers all inbound profit center calls – sales, service, parts and body shop.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Make CSI follow-up calls.
- Contacts all no-shows to reschedule missed appointments.
- Advises customers on special-order parts status, appointment reminders, and recall campaigns.
- Works on service drive contacting customers for test drive opportunities.
- Other tasks as assigned.
Marginal Duties
Participates in community activities with product knowledge and informational sessions.
Qualifications
A successful Business Development Center Manager needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a sales department as it contributes to team-building with all dealership departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Automotive Marketing Degree
- Retail experience helpful
Language Skills
- Bilingual is a Plus
Certificates, Licenses, Registrations
Manufacturer Training
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
