What are the responsibilities and job description for the Operations Specialist-Dayend position at MID-MISSOURI BANK?
Job Details
Job Location: 1615 E INDEPENDENCE ST. - SPRINGFIELD, MO
Position Type: Full Time
Salary Range: $16.00 - $17.00 Hourly
Job Category: Banking
Description
Operations Specialists provide timely execution of Deposit Operations Policies and Procedures and provide support to location personnel with decision making and research needs.
Qualifications
ESSENTIAL DUTIES:
- Represent bank in a courteous and professional manner.
- Knowledge of bank products and services and ability to research discrepancies
- Focus on and meet individual and team goals for implementation of software, including training and familiarity with documentation. Accurately relay software issues to vendors for resolution
- Comply with all Bank policies/procedures and all applicable federal and state laws and regulations
- Accurately key/balance and resolve discrepancies in customer and internal transactions
- Accurately complete host software programs to produce notices, statements and checks
- Accurately complete host software programs to effect transaction posting and dayend completion
- Look for opportunities to use incoming calls as training opportunities
- Assist locations with routine account-related requests/inquiries such as:
- Source of debit or credit entry
- Stop payments
- Inquiries about bank deposit products and service charges
- Inquiries regarding bank policies and procedures
- Inquiries about ATM and Debit Card usage, issuance, limits and fraud resolution
- Inquiries and troubleshooting for rejects, NSF, ACH, charged back items, adjustments, teller platform, virtual banking, remote capture, document preparation and imaging, Merchant Services, and statement rendering
- Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits
- Perform customer and government agency requested research
- Comply with security procedures established to ensure safety for employees and customers, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses
- Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Display a positive attitude
- Strong verbal communication skills
- Strong mathematical skills along with accuracy
- Detail oriented
- Possess a great sense of organization, priority and time management
- Ability to work well under pressure
- Independent thinker
- Ability to identify, research and problem solve on a critical level and think on your feet
- Ability to be flexible and to multi-task on a regular basis
- Ability to work in a fast paced environment
- Good understanding of general banking practices
- Strong knowledge of bank deposit products/services & regulations
- Strong technology skills and knowledge
- Proficient and accurate 10 key/data entry skills
- Ability to maintain regular and punctual attendance
PHYSCIAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Salary : $16 - $17
