What are the responsibilities and job description for the Member Solutions Specialist position at Mid Oregon Federal Credit Union?
Job Description
Job Description
Description : PRIMARY FUNCTION :
Collects past due accounts and NSF checks by contacting members via the telephone and in writing. Recovers Credit Union assets within legal limitations. Provides service to members by answering questions, fulfilling member's requests, posting transactions, cross-selling Credit Union products and services and researching items.
REQUIRED SKILLS :
Maintains a high standard of accuracy, is thorough, complete, neat, and professional in all documentation, system input and correspondence. Excellent problem resolution skills. Strong verbal, written, listening skills. Respectful, polite, yet firm communication skills. Ability to stay on task and complete work on queues. Must be PC-proficient, including keyboarding skills, in a Windows environment. Position requires attention to detail and strong organizational skills plus the ability to work with staff, vendors, and Mid Oregon members to resolve issues in a timely manner. Bilingual Spanish speaking is not required but a plus.
STARTING SALARY : Minimum $18 per hour, Depending on Experience.
BENEFITS : Medical, Dental, Vision, Life / Disability / AD&D, EAP, Aflac, 401k with Matching, Paid Vacation / Sick / Personal, Paid Volunteer Hours
STARTING DATE : Immediately
WORK LOCATION : Admin Building, Bend, OR
PROPOSED SCHEDULE : The work schedule is typically 8 : 00 am - 5 : 00 pm Monday - Friday. Until 6 : 00 pm some Fridays.
Requirements :
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Speaking on the telephone approximately 85% percent of workday. May need to shovel snow occasionally outside the office to clear sidewalks, etc.
Continuous sitting, standing, talking, and listening for extended periods of time, use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers, clarity of vision at 20 inches or less for processing of member transactions and computer usage, and memory demands in recalling Credit Union policies, services, and state and federal regulations.
Occasional lifting up to 35 pounds to move supplies or office equipment, bending, squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to reach supplies overhead.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees work in an office environment with average noise levels impacted by computers, printers, scanners, phones, and other surrounding conversations. The credit union is located in Central Oregon and weather during the winter may impact travel. Seasonal fires may impact air quality.
AAP / EEO Statement
Mid Oregon Federal Credit Union is committed to building a diverse and inclusive organization, provide equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Mid Oregon Federal Credit Union believes that each employee makes a significant contribution to our success. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Printed Employee Name Date
Employee Signature
Salary : $18
