Electronic Online Banking Representative

A great banking experience starts with a great team! Mid Penn Bank is actively seeking an Electronic Online Banking Representative in Harrisburg or Halifax, PA.

We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. We are committed to diversity, equity, and inclusion. People from underrepresented communities, Veterans, individuals with disabilities, and bilingual candidates are strongly encouraged to apply.

Position Overview

The Electronic Banking Representative is responsible for performing various duties to support the electronic banking function while providing efficient and accurate electronic banking service to the company’s customers. As an integral member of the Electronic Banking team, this individual will assist other team members and the immediate supervisor to support department operations.

Essential Duties and Responsibilities

• Assists customers with electronic banking programs and services.
• Assists customers with telephone banking issues, including password resets, explaining system functionality, etc.
• Performs file maintenance on system, such as adding and deleting accounts, changing member status or name and address and monitoring closed accounts.
• Scans and imports documents to cold storage system (Director).
• Supports various programs and services relating to electronic banking including Internet Banking, Online bill pay, Mobile banking, Zelle®, Business Banking.
• Supports Corporate Cash Management & Online Banking team members. to support other electronic banking services.
• Completes a daily review of Fraud Map to identify possible “red flags” related to online banking user log-ins and online transactions that are not routine for users.
• Participates in appropriate electronic banking related internal committee meetings.
• Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel as warranted and available.
• Performs account reconciliation services.
• Recommends improvements for the company’s electronic banking services as appropriate.
• Answers calls to support the Call Center team, financial center employees & operations teams as necessary. Assists callers or routes calls as appropriate. Assists callers with issues that are within knowledge and capability to assist.
• Assists customers with electronic banking programs and services, including taking incoming and making outgoing calls to customers.
• Responds to inquiries relating to his/her particular area, or to requests from other company personnel, customers, etc., within given time frames and within established policy.
• Completes daily reports/reviews and completes tasks associated with each respective report.
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
• Remains aware of account changes and regulation changes as applicable to electronic banking services and supports development of changes in Electronic Banking Department procedures, as necessary.
• Aids in reviewing, updating and writing SOX workflows as necessary.
• Assists the immediate supervisor with various administrative tasks to support department operations, as directed; may also be assigned special projects.
• Responsible for communication with all relevant department staff and supervisor regarding any issues/concerns, customer impacting contact.
• Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
• Regular and predictable attendance is required.

Education & Qualifications

• A high school diploma or equivalent; specialized banking operations education and training.
• A minimum of two (2) years' experience in related positions normally required.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient computer skills; technical supervisory skills sufficient to provide guidance and training to Electronic Banking Representative(s); ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 40 lbs. or less; visual, auditory and speaking skills.

Equipment/Machines

• Automobile
• Telephone
• PC/Computer keyboard
• Printer
• Calculator
• Fax machine
• Copy machine
• ATM

Mid Penn Bank offers rewarding career opportunities, competitive wages, great incentives and benefits.

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.

Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity