Retail Market Manager, Western PA (Clearfield, Westmoreland)

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Retail Market Manager to join our team. This position would lead and manage our Western PA Financial Centers (Counties include Fayette, Westmoreland, Clearfield, Huntingdon, and Blair)

We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. We are committed to diversity, equity, and inclusion. People from underrepresented communities, Veterans, individuals with disabilities, and bilingual candidates are strongly encouraged to apply.

Overview

We are seeking a dynamic and results-oriented Retail Market Manager to oversee multiple financial centers within assigned area. This role is responsible for driving business growth, leading teams to deliver exceptional customer experiences, and ensuring operational excellence. The Retail Market Manager will develop and implement strategies to achieve performance goal, build strong community relationships, and foster an inclusive environment that supports employee development and engagement. Frequent travel to assigned locations is required.

Essential Duties

• Provides guidance, coaching, and performance management to Financial Center Managers and their teams.
• Develops and executes market strategies to increase deposits, loans, and other financial products and services.
• Ensures delivery of exceptional customer experiences that align with the bank’s service standards.
• Takes ownership of escalated customer service issues and/or requests, proactively seeking answers and/or providing solutions and follow up to ensure customer needs have been met.
• Monitors and ensures compliance with regulatory requirements, policies, and procedures.
• Assesses risk and makes appropriate decisions when situations arise that are presented for decisions or feedback.
• Manages budgets and resource allocation to optimize performance and efficiency.
• Builds and maintains relationships with key clients, businesses, and community organizations.
• Identifies and develops talent to support succession planning and organizational growth.
• Represents the bank in the local market by participating in civic and community events.
• Promotes the bank’s brand and services to drive community awareness and trust.

Education & Qualifications

• A B.S. or B.A. degree in a related field of study normally required; specialized retail banking education and training.
• A minimum of six (6) years' experience in related positions normally required.
• Proven track record of achieving business growth and operational objectives.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze market trends and develop actionable strategies.
• Frequent travel to all financial centers in assign market. Travel throughout bank footprint as required.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative and sales skills; a thorough knowledge of retail banking operations and current lending regulations, procedures, and operations; proficient PC skills, including working knowledge of Microsoft Word and Excel; demonstrated management and supervisory skills; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less; visual, auditory and speaking skills; valid driver’s license is required.

Mid Penn Bank offers rewarding career opportunities, competitive wages, great incentives and benefits.

We consider all applicants for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, mental or physical disabilities, veteran/reserve/national guard or any other similarly protected status. We also comply with all applicable laws governing employment practices and do not discrimination the basis of any unlawful criteria.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.