Cash Management Operations Representative

Position Overview The Cash Management Operations Representative is responsible for completing the products and services related to cash management, such as ACH and wire processing. This individual will develop an understanding of the core processing system and the various modules attached to that system and utilize this knowledge, along with written procedures, to carry out the processes related to fulfilling the cash management products and services. The Cash Management Operations Representative will work closely with IT, the Online Banking Department, Deposit Services and Finance, as well as the Cash Management Sales Team to meet all customer needs. This is an on-site opportunity! Essential Duties and Responsibilities Adheres to training and documented procedures in fulfilling the products and services related to cash management. Develops an understanding of the core processing system and any ancillary modules required to support cash management. Ensures the cash management products and services are being delivered to customers efficiently and effectively. Assists customers in their daily processes and with any questions or concerns they may have about their cash management products or services. Assists new and existing customers with answering questions and providing needed instructions for cash management services such as Remote Deposit Capture, Online Banking, ACH, Wire, and additional service needs as they occur. Provides customer service to our internal sales team and our external customers through the complete phase of the relationship from initial sale to existing customer support. Works closely with Online Banking to provide support and backup for the commercial online banking functionality from implementation to customer support. Works closely with Cash Management Sales Team to develop an understanding of how products and services work and how we can meet individual customer needs. Responds to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc., within given time frames and within established policy. Trains backup for support while out of office. Develops procedures for all daily, weekly, and monthly tasks. Coordinates specific work tasks with other personnel within the department, as well as with other departments, in order to ensure the smooth and efficient flow of information. Designs and prepares reports to track services and critical transaction information. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate company personnel. Participate in disaster recovery plans for service offerings. Education & Qualifications An Associate degree in related field and/or related work experience required; with experience in business account cash management services, including sweep accounts, account analysis, wire transfers, ACH services and remote deposit capture is preferred. A minimum of one (1) years' experience in related positions normally required. Skill(s) Proficient reading, writing, grammar, and mathematics skills; Accounting basics knowledge; proficient interpersonal relations and communicative skills; proficient customer service skills; proficient PC skills, including working knowledge of Microsoft Word and Excel; familiar with financial services technology; strong analytical, troubleshooting and problem resolution skills; an understanding of cash management services such as account analysis, sweep account processing, positive pay, lock box, commercial online banking, remote deposit capture, ACH and NACHA rules, wire transfer processing, and a strong understanding of commercial customer needs; must be familiar with current regulations surrounding the above listed services; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less ; visual, auditory and speaking skills; valid driver’s license is required. Equipment/Machines Telephone PC/Computer keyboard Printer Calculator Fax machine Copy machine ITI Core Processing System ACH Processing System Commercial Online Banking System Remote Deposit Capture System Other core processing modules related to Cash Management Products and Services

Salary : $43,000 - $57,000