Agricultural Service Manager

Title: Service Manager
Department: Service

Job Objective:
Efficiently manage and direct all aspects of the service department operations in an effective manner which insures Customer Satisfaction and maximum profits for the company. Coordinate activities and cooperate with other departments to best serve the service needs of the Customer.

Responsibilities:

• Ensure compliance with established processes and procedures.
• Schedule all service work and assign to Technicians. Oversee the work to insure customer satisfaction.
• Advise Customers of repairs and estimated cost of the repairs.
• Work with customers to resolve any complains.
• Maintain a clean and orderly shop area at all times.
• Charge out all service tickets, customer, internal and warranty in a timely and profitable manner.
• Work with sales staff on prompt and cost effective reconditioning of used equipment.
• Assist technicians when needed.
• Control expenses of the department while maintaining productive services for our customers.
• Work harmoniously with other departments.
• Conduct regular service department meetings with all technicians.
• Control non- productive time, breaks, and PTO.
• Maintain and keep current the service library manuals.
• Insure that all personnel and the shop look professional and that the shop is safe.
• Conduct regular safety meetings.
• Insure that new machines going out on demo are clean and in “ready to go” condition; that follow up service is conducted.
• Work closely with parts department to insure that parts required are available.
• Review individual and departmental performance with service personnel to assure performance meets department goals.

Job Specifications:

• 4 year bachelor degree preferred or 4 year experience in the area.
• Must have a high level of technical competence in the Ag. Service area.
• Must be proficient in Microsoft Excel, Word, and PowerPoint.
• Strong written and oral communication skills.
• Ability to create and maintain a strong work team.
• Excellent supervisory, communication and leadership skills.
• Must be very detail oriented and self-motivated.
• Works well in collaboration with others.
• Ability to prioritize, multitask, and work efficiently.
• Positive attitude with an enthusiastic, can-do outlook.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.
• The employee is generally required to stand for long periods of time.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.

Compensation:
Negotiable - depending upon experience. Excellent benefits - Medical, Dental, Optical, Life, Short/Long Term Disability, Health Extended Coverage, 401(k), Profit Sharing, Vacation, Holiday, Sick and Personal time.

DISCLAIMER:
This job description has been designed to indicate the general nature and essential duties and responsibilities. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This document is not a contract and the company may change job duties at any time.
Mid-South Ag Equipment, Inc., is an equal opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. This organization participates in E-verify.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Sumner, MS 38957 (Required)

Work Location: In person

Salary : $65,000 - $85,000