Engineering Assistant

Engineering Assistant

Pay is based on experience

Job description:

· Act as the key interface between the Engineering and Customer Service in trouble-shooting problems associated with the Company's final product and the customer's building process.

· Support the customer in areas such as: Drawings, Instruction Manuals, Bill of Materials, Care Packages.

· Interact with other members of the Company's Sales and Customer Service Teams to develop strategies, resolve problems and implement solutions to support the Customer.

· Provide answers on behalf of the Engineering Department. Relay information from the engineering department to the Sales/Customer Experience Teams. Update project notes within collaborative operation software.

· Research fulfilled order information to ensure accurate product details released from engineering department.

· Run 2D Analysis on tubular frames when necessary.

Requirements:

· Research oriented

· Experience in troubleshooting and customer service

· Time management and Project Management skills necessary

· Detailed note taking and communication skills

· Understanding of technical drawings

· High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus

· Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point), Google Sheets, Microsoft 365

· Effective communication skills, both verbal and written as well as proven presentation skills.

· Ability to clearly and effectively interact with customers on a variety of levels.

· Time management and Project Management skills necessary

· Detailed note taking and communication skills

· Understanding of technical drawings