What are the responsibilities and job description for the Scheduling Clerk position at Mid-South Transportation Management, Inc.?
MATA Job Title: Scheduling Clerk
Department: Operations
Reports To: Chief Operations Officer
FLSA Status: Non-Exempt
Effective Date: 04/01/2025
Department: Operations
Reports To: Chief Operations Officer
FLSA Status: Non-Exempt
Effective Date: 04/01/2025
Job Function:
The Scheduling Clerk will be responsible for supporting the day-to-day operations of the Scheduling Department by assisting in the preparation and maintenance of schedules for fixed-route bus and rail services. This position plays a vital role in ensuring that schedules are accurate, updated, and aligned with the organization's needs while maintaining optimal service for passengers. The Scheduling Clerk will work closely with schedulers, operators, and other departments to ensure seamless service delivery.
Essential Duties and Responsibilities:
Schedule Preparation and Maintenance:
- Assist in the creation and maintenance of daily and weekly schedules for all fixed-route services, including bus and rail services.
- Maintain accurate records of scheduling changes, updates, and adjustments.
- Ensure that all service changes, including route alterations, service interruptions, or holiday schedules, are communicated effectively.
Data Entry and Documentation:
- Input scheduling data into scheduling software (e.g., Trapeze, other systems used by MATA) and ensure accuracy and consistency.
- Maintain filing systems for scheduling-related documents, including route maps, timetables, and shift rosters.
- Prepare and review schedule reports, including but not limited to operator assignments, vehicle availability, and ridership analysis.
Coordination and Communication:
- Communicate scheduling updates to operators, supervisors, and other relevant departments.
- Assist in responding to inquiries from operators, managers, or the public related to schedules, routes, and service changes.
- Collaborate with the Operations and Maintenance departments to ensure that schedules align with operational needs and staffing availability.
Support Scheduling Team:
- Provide administrative support to the Scheduling Department, including assisting with the preparation of reports, maintaining scheduling calendars, and tracking scheduling compliance.
- Assist with data collection and analysis for performance and productivity reports.
- Provide general assistance during the annual sign-up process and any special scheduling events (e.g., seasonal service changes, special events).
Customer Service:
- Address customer concerns and provide information regarding schedules, route changes, and service disruptions.
- Assist in the coordination of customer feedback related to schedule issues and collaborate with the Scheduling Manager to address concerns.
Compliance and Safety:
- Ensure that scheduling activities adhere to all local, state, and federal regulations, including FTA requirements.
- Maintain a working knowledge of safety protocols and ensure that all scheduling practices align with MATA’s safety standards.
Additional Duties:
Perform other duties as assigned by the Manager of Scheduling or department leadership.
Minimum Qualifications:
Education:
High school diploma or equivalent required. Associates degree or coursework in transportation, logistics, or business is a plus.
Experience:
- A minimum of 1 year of administrative or clerical experience in a public transit or related field is preferred.
- Experience in data entry, scheduling, or customer service is highly desirable.
- Preferred familiarity with scheduling software (e.g., Trapeze, or similar).
Skills:
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Excellent written and verbal communication skills.
- Ability to work well under pressure, prioritize tasks, and manage multiple responsibilities.
- Customer-service orientation with the ability to communicate effectively with diverse groups.
Other:
- Must be able to work independently and as part of a team.
- Ability to maintain confidentiality and adhere to privacy policies.
- Must comply with MATA’s Drug and Alcohol Policy.
Working Conditions:
- Most work is performed in an office environment, with occasional exposure to a bus garage or operations area.
- Some tasks may require extended periods of sitting or standing, as well as the ability to perform light lifting (up to 20 lbs.).
- Regular office hours: however, occasional evening or weekend work may be required, particularly during peak service or special scheduling events.
I acknowledge that I have received and reviewed the job description for the position of Scheduling Clerk with MATA. I understand the essential duties, responsibilities, and qualifications required for the role.
