What are the responsibilities and job description for the Trainer I position at Mid-South Transportation Management, Inc.?
Job Title: Trainer I
Effective Date: 02/01/2025
FLSA: Salaried, Non-Exempt
Department: Safety and Security
Reports To: Corporate Training and Development Manager
Pay Rate: $53,250
Job Function: The Trainer I is responsible for delivering transit operations training, including initial training for new hires, retraining, and ongoing refresher training. This role ensures employees are well-prepared to provide safe, efficient, and high-quality transit services.
Essential Duties and Responsibilities
- Training Delivery & Oversight
- Conducts training for new hires, existing employees, and specialized refresher programs.
- Schedules, oversees, and evaluates training in areas such as CDL preparation, route familiarization, new equipment, customer service, collision avoidance, return-to-work programs, and supervisor development.
- Conducts ride checks and field evaluations for new hires during training and probationary periods.
- Leads training in different formats, including but not limited to, in-class presentations, online learning, and ride-along with new operators.
- Training Materials & Technology
- Develops and orders training aids and materials based on department needs and identified training gaps.
- Utilizes new technology to enhance training experiences and employee engagement.
- Evaluation & Compliance
- Tracks, monitors, and reports on employee progress throughout training programs.
- Participates in 30-60-90-day reviews with transit operations staff to assess new hires.
- Maintains compliance with industry regulations, internal policies, and union agreements.
- Record Keeping & Reporting
- Accurately records training completion and hours for payroll purposes.
- Creates training reports and administers post-training feedback surveys.
- Coaching & Mentorship
- Serves as a mentor to new hires, offering guidance and motivation to achieve training success.
- Shares best practices and innovative training methods with colleagues.
- Certifications & Professional Development
- Maintains required certifications and stays current with new training techniques.
- Responsible for obtaining and maintaining certifications such as National Safety Council and Operation Lifesaver within 180 days of hire.
- Collaboration & Relationship Management
- Works closely with union representatives to ensure training aligns with the collective bargaining agreement.
- Maintains a professional and responsive relationship with security agencies at the local, state, and federal levels.
Other Duties & Responsibilities
- May be required to work variable shifts, including early mornings, late nights, and weekends.
- Performs additional duties as assigned.
Minimum Qualifications
Education & Experience
- Associate degree in Business Administration, Transportation, Human Resources, Planning, Safety, Curriculum Development, or a related field preferred (equivalent experience may be considered).
- Three (3) years of experience in transit operations or a related field, including at least one (1) year as a bus or rail operator.
- Experience in a customer-facing role preferred.
Licenses & Certifications
- Must possess a valid CDL with a Passenger (P) endorsement.
- Must obtain National Safety Council and Operation Lifesaver certifications within 180 days of hire.
- Must complete the National Transit Institute Transit Trainers Workshop within 180 days of hire.
Skills & Competencies
- Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, SharePoint).
- Excellent interpersonal skills to coach and lead training effectively.
- Strong organizational and analytical skills, with the ability to prioritize multiple tasks.
- Ability to work independently while demonstrating initiative and teamwork.
- Strong conflict-resolution and coaching abilities.
- Understanding of collective bargaining agreements and their impact on training processes.
- Commitment to providing world-class customer service to both internal and external stakeholders.
- Must be able to always maintain confidentiality.
Work Environment & Physical Requirements
- Frequent standing, walking, bending, stooping, kneeling, and pushing/pulling.
- Ability to tolerate exposure to varying building temperatures and noise levels.
- May be required to lift, push, or move up to 40 lbs.
- Ability to climb ladders and work at heights (e.g., bus roof inspections).
- Close visual acuity required for data entry, analyzing documents, and computer work.
- Must be able to communicate clearly and effectively in person and over the phone.
Additional Requirements
- Must comply with MATA’s Drug and Alcohol Policy.
- Regular, punctual attendance is required.
- Must adhere to all safety and COVID-19 protocols.
The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
MTM IS AN EQUAL OPPORTUNITY M/F/H/V EMPLOYER AND SUPPORTS A DRUG AND ALCOHOL-FREE WORKPLACE.
MTM IS AN EQUAL OPPORTUNITY M/F/H/V EMPLOYER AND SUPPORTS A DRUG AND ALCOHOL-FREE WORKPLACE.
Salary : $53,250
