What are the responsibilities and job description for the Parts Specialist position at Mid-State Equipment?
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for Delivering a Superior Customer Experience to all customers we come in contact with.
- Greet customers professionally as well as being responsive and courteous to all telephone requests
- Ensure internal and external customers receive the correct parts in a timely manner to include follow up on all “on order” and “hold” requests.
- Record all sales (including lost sales) and/or customer transactions using the Company provided systems and tools (i.e. PFW) and guidelines
- Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction
- Take a pro-active approach to inventory control by assisting and/or reporting discrepancies
- Prepare all paperwork as required, verifying same for accuracy and completeness
- Assist in accurately receipting and unpacking parts to keep stock in proper location
- Assist in keeping the parts department clean and professional
- Mark and store parts in the stockroom according to the prearranged system
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
- Proactively stay current on industry and product information
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Perform all other duties as assigned by management in a professional and efficient manner
REQUIRED QUALIFICATIONS
- Outstanding customer service skills
- Understanding or previous experience in parts preferred
- Understanding of mechanical and technical terms
- Knowledge of parts operating systems preferred
- Excellent Computer skills
- Strong communication and interpersonal skills
- Ability to lift/push/pull up to 75 lbs.
- Walking or standing 90% of workday
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
