What are the responsibilities and job description for the First Class Presort Job Coordinator position at Mid-west Presort Mailing Services Inc?
ABOUT US:
Midwest Direct was founded in 1982 as a provider of mail presorting operations. Helping companies in a variety of industries with their personalization and direct mail service, our technology has advanced to the point where just one of our machines can sort up to 50,000 pieces per hour!
Midwest Direct helps our clients efficiently create and deliver their print, mail and digital messages with the best audience data for targeted and accurate deliverability. When you add in our additional delivery channels, such as email, Informed Delivery, and online advertising, we average over two million messages a day delivered to mailboxes, inboxes and online.
Midwest Direct is a trusted, local West Side Mail Service Provider committed to doing the right thing, the right way. We pride ourselves on being professional, fast-paced, and engaging. As we continue to grow, we are looking for a hardworking, organized, and dedicated individual to join our team. The ideal candidate will have a working knowledge of human resources principles and procedures and be enthusiastic about contributing to a dynamic and collaborative team.
Midwest Direct is looking for a Customer Service Consultant!
**$500 Sign-On Bonus!**
Job Duties:
In this role, you'll play a crucial part in supporting both our First Class and Mailing Services, ensuring our customers receive the highest standard of care:
- Consultative Approach: Engage proactively with customers to understand their needs, educate them on our services, and recommend solutions that best fit their requirements.
- Problem Solving: Investigate customer complaints, develop effective solutions, and provide comprehensive reports to management for continuous improvement.
- Relationship Management: Build and maintain strong relationships with customers, fostering loyalty and trust through excellent service delivery.
- Billing Support: Handle billing inquiries, process payments accurately, and ensure billing issues are resolved promptly and professionally.
Schedule:
- Monday through Friday
- 40 - 45 hours a week
- Core Hours: 9AM - 4PM
Compensation:
- $40,000 - $50,000 based on experience
BENEFITS TO JOINING MIDWEST:
- Paid vacation and holidays
- Medical, Dental, Vision, & Life Insurance
- 401k plans and match
- Employee referral bonuses
- Public transportation benefits
- Prior experience in customer service or a related field preferred.
- Exceptional verbal and written communication skills, with the ability to manage sensitive and confidential information.
- Ability to analyze information, problem-solve effectively, and make informed recommendations.
- Proficiency in handling billing and financial transactions with attention to detail.
- Self-driven and reliable with strong organizational skills and the ability to manage multiple priorities.
Salary : $40,000 - $50,000
