Administration Receptionist - Bilingual Required

Are you an English/Spanish bilingual professional? Join our Administration Team as a receptionist! The Bilingual Administration Receptionist is responsible to provide telephone coverage, reception, and clerical assistance. This may include distributing mail, word processing, photocopying, filing, or other projects as assigned.

The position will work 36-40 hours per week

Candidates must submit applications by 4/30/2025 in order to be considered for first-round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• One year of office/clerical related experience
• Equivalent combination of education and experience may be considered

CERTIFICATES, LICENSES & REGISTRATIONS

• Driver Qualification Status is not required for this position.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment
• Successful registration with the Central Background Registry of the Child Care Division.
• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates tact, diplomacy and empathy when communicating with clients, staff and community partners.
• Basic proficiencies in computers, Microsoft Word, Excel and Outlook, database software, and web tools.
• Effective interpersonal communication skills, in both oral and written form.
• Bilingual English-Spanish skills are required for this position.
  • To qualify as bilingual, staff must pass a bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish. Required bilingual staff will receive a pay differential based on language test results.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Answers multi-line telephones in a positive, timely manner. Provides basic program information for all agency programs. Screens and transfers calls appropriately. Takes thorough and accurate telephone messages, and delivers them promptly. Checks agency voicemail regularly and returns calls when applicable.
• Greets visitors to the office. Provides friendly, informative service to all visitors. Provides pamphlets and other basic program information. Connects visitors with programs by providing contact and site address.
• Assists visitors by answering questions, seeking out appropriate staff to assist them, or making referrals. Ensures that all visitors, staff and guests are greeted promptly, listening to ensure for understanding and directed in a professional, calm demeanor.
• Provides clerical support whenever possible in the areas of typing, photocopying or other administration projects. Maintains admin supplies and contact service personnel for copier and postal machine issues.
• De-escalates visitors that may have complaints or demand to speak to staff. Contacts 911 in an emergency, and uses the all-call phone alert to staff of fire or other emergency according to procedures. Reports suspicious activity promptly to management, and carries out instructions.
• Follows HR procedures with new staff during New Staff Orientation, and other HR events such as hiring events or committee meetings to ensure the conference rooms are booked in advance.
• Administers the volunteer registration process for agency volunteers. Submits background checks in a prompt manner, follows up and reports status of clearing weekly to managers with volunteer projects such as Warming and Outreach.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus. Speaking and hearing abilities are required.
• Occasionally lift up to 25 pounds.
• Manual dexterity for handling office equipment.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Requires basic planning and problem solving skills with the assistance of office management.

WORK ENVIRONMENT

• Indoor, office work environment with frequent interruptions and demands.
• Working with coworkers/clients over the phone and in-person.
• Occasional noise and distractions in work spaces.
• On-site work is required in this position.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.