Program Manager - ARCHES Family Shelter

Job Description

Job Description

The ARCHES Project is searching for a Program Manager to join their newest Family Shelter, the NEST! The Program Manager for the ARCHES Sheltering Department will be responsible for administering programing aimed at providing a safe, warm place with vital services for the area's homeless population. The person in this position will provide direct supervision of program staff, oversee project operations, and develop program policies for 24 / 7 shelters. This position will monitor multiple grants allocated by ARCHES Project to community partners.

This position requires the ability to work days, nights, weekends and / or holidays as needed.

Candidates must submit applications by 2 / 14 / 2025 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and / or abilities required.

EDUCATION and / or EXPERIENCE

Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field. An equivalent combination of relevant education and experience may be accepted.

A preference will be given to those with shelter experience, and experience managing / coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.

CERTIFICATES, LICENSES, REGISTRATIONS

Candidate must pass a comprehensive MWVCAA background screening prior to employment.

Candidate must pass pre-employment and random drug / alcohol screens.

Driver qualification status required for this position. Driver License, insured vehicle available for use on the job and satisfactory drive record for previous three years required.

Basic Life Support / First Aid Certification is required within first 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITES

Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.

Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.

Must possess excellent planning, organization and time management skills.

Ability to effectively communicate both orally and in written form.

Ability to work some evenings, weekends, early morning hours.

Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

Ability to effectively de-escalate heightened interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

Manages the day-to-day operations of ARCHES sheltering services.

Provides support to staff when client interactions escalate.

Establishes and maintains an active working relationship with law enforcement, neighbors, and city officials.

Builds and maintains relationships with volunteers and provides training for a growing volunteer base.

Participates in internal and external meetings, trainings, and other compliance events.

Applies for shelter and basic needs services funding to expand service opportunities.

Adheres to program policies in order to protect staff, client and volunteer safety.

Demonstrates evidence of excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols.

Embraces the mission and best practice philosophies of Trauma Informed Care, Motivational Interviewing, recovery, client-centered services, and Harm Reduction strategies.

Completes spend down of all grant allocations, while providing the highest level of client service possible. Provides low barrier client-centered process to services.

Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.

Models full compliance with MWVCAA Safety Policy.

Displays commitment to community-based projects and needs that are not covered by current grant structures (i.e., finding ways to solve homelessness beyond grant administration).

Displays commitment and cooperation with co-located agency partners.

Attends and participates in annual trainings.

May be assigned other responsibilities that further program goals and objectives.

SUPERVISORY RESPONSIBILITIES

Directly supervises approximately 20-30 employees over multiple shifts. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.

Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.

Attends and engages in required annual trainings.

Working evenings and weekends when necessary.

Specific vision abilities are required of this position. Frequently required to hear and speak.

Regularly lift and / or move 20 pounds and occasionally lift and / or move up to 50 pounds.

Manual dexterity for handling office equipment.

WORK ENVIRONMENT

This position requires on-site work and is not eligible for remote work.

Works in conjunction with ARCHES and community partner programs serving client population experiencing homelessness, substance use disorders, and / or severe and persistent mental illness, and / or unpredictable behavior.

Indoor work environment with frequent interruptions and demands.

Working with customers / clients over the phone and in-person.

Occasional remote work from home.

Occasional driving in all weather conditions. Occasionally exposed to outside weather conditions.

Variable and flexible work hours.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

• MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.
• This is a partial list of essential duties and responsibilities. To review the full job description, download below.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.

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