What are the responsibilities and job description for the Customer Service Representative position at MidAmerica Basement Systems?
MidAmerica Basement Systems, a regional leader in foundation repair and basement waterproofing, is looking for a Customer Care Specialist to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At MidAmerica Basement Systems we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.
What We Would Provide You
- A trusting, respectful, and fun culture
- The best tools and training to get the job done the right way
- Solid pay with incentives for each appointment booked
- An employer sponsored benefits package including PTO and retirement options
- A team you can be proud of – we’ve been awarded with multiple awards for business ethic by the BBB
- Opportunities for professional growth with top of the line training and management that's invested in your success
What You Would Do
- Represent us by answering calls, setting appointments, and following up with customers on various issues
- Provide tactical support to other departments of the company
- Keep customer records and database current
- Communicate with customers to ensure their satisfaction with our work
- Provide customers with a remarkable experience
What We Need for this Role
- Experience in the customer service field
- Exceptional telephone and interpersonal skills
- Proficiency in computer programs and the ability to multi-task using multiple screens and systems simultaneously
If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as our Customer Care Specialist.
For more information about our company, https://www.midamericabasementsystems.com/about-us/job-opportunities/11505-appointment-center-representative.html