What are the responsibilities and job description for the Customer Service Representative position at Midas Auto Service & Tires?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding client services. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience through effective phone etiquette and data entry skills. Bilingual or multilingual candidates are encouraged to apply as they can enhance our service capabilities.
Duties
- Respond to customer inquiries via phone, email, or chat in a professional manner.
- Provide accurate information regarding products and services to clients.
- Assist with order processing, returns, and exchanges while maintaining detailed records.
- Handle customer complaints with empathy and provide effective solutions.
- Perform data entry tasks to update customer information in our database.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Utilize sales techniques to promote additional products or services when appropriate.
- Maintain a thorough understanding of company policies and procedures.
Requirements
- Proven experience in client services or customer service roles, preferably in a call center environment.
- Strong verbal communication skills in English; bilingual or multilingual abilities are a plus.
- Proficiency in computerized systems for data entry and record keeping.
- Excellent phone etiquette with the ability to engage customers effectively.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills and attention to detail.
- Flexibility to adapt to changing situations and customer needs.
Join us in delivering exceptional customer experiences while growing your career in a supportive environment. We look forward to welcoming you to our team!
Job Types: Full-time, Part-time
Pay: $16.94 - $18.16 per hour
Expected hours: 28.50 per week
Benefits:
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Lansing, MI 48917 (Preferred)
Ability to Relocate:
- Lansing, MI 48917: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18
