What are the responsibilities and job description for the Midas of Hagerstown is hiring: Automotive Service Writer in Frederick position at Midas of Hagerstown?
Midas is looking for a mature person to manage the front desk of a busy automotive repair facility. The ideal candidate will have 3-5 years of experience in service writing and customer service.
Responsibilities :
- Consult and interpret customer needs for the mechanics.
- Serve as point of contact for customers and technicians regarding service tickets.
- Communicate effectively with customers and co-workers.
- Listen to customers and arrange for appropriate services for their vehicles.
- Set and manage realistic expectations for the service delivery to the customer.
- Keep customers updated on the progress of their vehicles and completion times.
Requirements :
Salary and benefits are negotiable. EOE
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